How To Fix FDM_AR_CCM150 - Dispute case &3: currency &1 does not match payment currency &2

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_AR_CCM - Message Class for the Claim Chargeback Recovery Process

• Message number: 150

• Message text: Dispute case &3: currency &1 does not match payment currency &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_AR_CCM150 - Dispute case &3: currency &1 does not match payment currency &2 ?

  The SAP error message FDM_AR_CCM150 indicates a mismatch between the currency of a dispute case and the currency of a payment. Specifically, the error message states that the currency of the dispute case (denoted as &1) does not match the currency of the payment (denoted as &2). This can occur in the context of accounts receivable and dispute management processes.
  Cause:
  
  
  Currency Mismatch: The most common cause of this error is that the currency used in the dispute case is different from the currency used in the payment transaction. This can happen if:
  
  The dispute was created in a different currency than the payment.
  There was an error in data entry when creating the dispute or payment.
  The customer has multiple currencies set up, and the wrong currency was selected.
  
  
  
  Configuration Issues: There may be configuration settings in the SAP system that do not allow for cross-currency transactions in dispute management.
  
  
  Solution:
  
  
  Verify Currencies: Check the currencies involved in both the dispute case and the payment. Ensure that they match. You can do this by:
  
  Navigating to the dispute case in the SAP system and checking the currency field.
  Checking the payment transaction to see what currency was used.
  
  
  
  Adjust Dispute or Payment: Depending on your findings:
  
  If the dispute case currency is incorrect, you may need to adjust the dispute case to match the payment currency.
  If the payment currency is incorrect, you may need to create a new payment in the correct currency.
  
  
  
  Review Customer Master Data: Ensure that the customer master data is set up correctly, including the allowed currencies for the customer. This can help prevent future mismatches.
  
  
  Consult Configuration Settings: If the issue persists, consult with your SAP configuration team to review the settings related to dispute management and currency handling. They may need to adjust settings to allow for the desired behavior.
  
  
  Documentation and Training: Ensure that users are trained on how to properly enter dispute cases and payments, especially in environments where multiple currencies are used.
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as FDM_DISPUTE to manage disputes or F-28 for processing incoming payments.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  User Manuals: Refer to the SAP user manuals or help documentation for detailed steps on managing disputes and payments.
  
  By following these steps, you should be able to resolve the error and ensure that future transactions are processed correctly.