How To Fix FDM_AR_CCM122 - Payment document &1 &2 &3: item &4 is not a customer payment item

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_AR_CCM - Message Class for the Claim Chargeback Recovery Process

• Message number: 122

• Message text: Payment document &1 &2 &3: item &4 is not a customer payment item

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_AR_CCM122 - Payment document &1 &2 &3: item &4 is not a customer payment item ?

  The SAP error message FDM_AR_CCM122 indicates that there is an issue with a payment document in the Accounts Receivable (AR) module. Specifically, the message states that the item in question is not recognized as a customer payment item. This can occur in various scenarios, such as during the processing of incoming payments, clearing of open items, or when attempting to post a payment.
  Cause
  The error can be caused by several factors, including:
  
  
  Incorrect Document Type: The payment document may not be of the correct type that is expected for customer payments. For example, it might be a vendor payment or a different type of financial document.
  
  
  Item Status: The item being referenced may not be in a status that allows it to be processed as a customer payment. It could be cleared, already paid, or not linked to a customer account.
  
  
  Configuration Issues: There may be configuration settings in the SAP system that are not set up correctly, leading to the system not recognizing the item as a customer payment.
  
  
  Data Entry Errors: There could be errors in the data entry process, such as incorrect account numbers or document references.
  
  
  Solution
  To resolve the error, you can take the following steps:
  
  
  Verify Document Type: Check the document type of the payment document. Ensure that it is a customer payment document and not a different type.
  
  
  Check Item Status: Review the status of the item in question. Ensure that it is open and eligible for payment processing. If it has already been cleared or paid, you may need to look for another item.
  
  
  Review Configuration: If you have access to configuration settings, review the settings related to payment processing in the Accounts Receivable module. Ensure that the settings align with your business processes.
  
  
  Correct Data Entry: Double-check the data entered for the payment document and the items being processed. Ensure that all account numbers and references are correct.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for further guidance on the specific error message and its implications.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  Related Information
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as F-28 (Post Incoming Payments) or F-32 (Clear Customer) to understand where the error might be occurring.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles: Ensure that the user has the appropriate roles and permissions to process customer payments in the system.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.