How To Fix FDM_AR_CCM121 - Payment document &1 &2 &3: item &4 is not a customer credit item

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_AR_CCM - Message Class for the Claim Chargeback Recovery Process

• Message number: 121

• Message text: Payment document &1 &2 &3: item &4 is not a customer credit item

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_AR_CCM121 - Payment document &1 &2 &3: item &4 is not a customer credit item ?

  The SAP error message FDM_AR_CCM121 indicates that there is an issue with a payment document where the specified item is not recognized as a customer credit item. This error typically arises in the context of accounts receivable and payment processing within the SAP system.
  Cause:
  The error can occur due to several reasons:
  
  Incorrect Document Type: The payment document may be referencing an item that is not classified as a customer credit item. This could happen if the document type is not set up correctly or if the item was not intended to be a credit.
  Data Entry Errors: There may be mistakes in the data entry, such as incorrect account assignments or document numbers.
  Configuration Issues: The configuration settings in the SAP system for accounts receivable or payment processing may not be aligned with the business processes.
  Item Status: The item in question may have a status that does not allow it to be processed as a credit (e.g., it may be marked as paid or cleared).
  
  Solution:
  To resolve the error, you can take the following steps:
  
  Verify Document Type: Check the document type of the payment and ensure that it is appropriate for the transaction you are trying to process. Make sure it is set up to handle customer credits.
  Check Item Details: Review the details of the item referenced in the error message. Ensure that it is indeed a customer credit item and that it has not been altered or incorrectly classified.
  Review Configuration: If you have access, review the configuration settings in the SAP system related to accounts receivable and payment processing. Ensure that they are set up correctly to handle customer credits.
  Consult with Finance Team: If you are unsure about the nature of the item or the payment document, consult with your finance or accounting team to clarify the intended transaction.
  Use Transaction Codes: Utilize relevant transaction codes (e.g., FB03 for document display) to investigate the payment document and the associated items further.
  Check for Updates: Ensure that your SAP system is up to date with the latest patches and updates, as sometimes bugs can cause unexpected behavior.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like FB03 (Display Document), FBL5N (Customer Line Item Display), and F-28 (Post Incoming Payments) to help troubleshoot the issue.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Documentation: Review SAP documentation related to accounts receivable and payment processing for best practices and configuration guidelines.
  
  If the issue persists after following these steps, it may be necessary to involve your SAP support team or a consultant for further investigation.