How To Fix FDM_AR208 - Dispute cases cannot be created for vendor items

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_AR - Dispute Management (Process Integration)

• Message number: 208

• Message text: Dispute cases cannot be created for vendor items

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_AR208 - Dispute cases cannot be created for vendor items ?

  The SAP error message FDM_AR208, which states "Dispute cases cannot be created for vendor items," typically occurs in the context of the SAP Dispute Management module. This error indicates that there is an attempt to create a dispute case for a vendor item, which is not allowed in the system.
  Cause:
  
  Vendor vs. Customer Context: Dispute Management is primarily designed to handle disputes related to customer accounts. Vendor items (related to accounts payable) are not supported for dispute cases.
  Configuration Settings: The system may be configured to restrict dispute case creation for vendor-related transactions.
  Incorrect Transaction Type: The transaction being processed may not be appropriate for dispute management, as it is meant for customer-related disputes.
  
  Solution:
  
  Verify Transaction Type: Ensure that you are working with customer items rather than vendor items. Dispute cases should only be created for customer-related transactions.
  Check Configuration: Review the configuration settings in the SAP system to ensure that dispute management is set up correctly for customer accounts. This may involve checking the settings in the SAP Customizing Implementation Guide (IMG).
  Use Appropriate Module: If you need to manage disputes related to vendor transactions, consider using other modules or processes that are designed for vendor management, such as Accounts Payable or Vendor Management processes.
  Consult Documentation: Refer to SAP documentation or help resources for further guidance on dispute management and its limitations regarding vendor items.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional context.
  User Roles and Authorizations: Ensure that the user has the appropriate roles and authorizations to create dispute cases, although this is less likely to be the cause of this specific error.
  Training and Best Practices: Consider training for users on the proper use of the Dispute Management module to avoid similar issues in the future.
  
  If the issue persists after checking these aspects, it may be beneficial to consult with your SAP support team or a consultant who specializes in SAP Dispute Management for further assistance.