How To Fix FDM_AR209 - A dispute case already exists for the residual item

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_AR - Dispute Management (Process Integration)

• Message number: 209

• Message text: A dispute case already exists for the residual item

trados = docu -> ep -> epfinfscmdm

What causes this issue?

When you post clearing, the residual item is automatically included in
the dispute case of the cleared item. If you specify the data for a new
display in the subsequent dialog box, the old dispute case is split and
the residual item is included in a new dispute case.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If you want to split the dispute case, enter the data for the new
dispute case. Alternatively, you can cancel the entry of the data on the
subsequent screen or delete data that you have already entered (via
button "Do Not Create Dispute Case").

Procedure for System Administrators

INCLUDE CUSTOMIZED_MESSAGE_INFO OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_AR209 - A dispute case already exists for the residual item ?

  The SAP error message FDM_AR209, which states "A dispute case already exists for the residual item," typically occurs in the context of Accounts Receivable when you are trying to create a dispute case for an item that already has an existing dispute case associated with it. This can happen in the SAP Dispute Management module, which is used to manage and resolve disputes related to customer invoices and payments.
  Cause:
  
  Existing Dispute Case: The primary cause of this error is that there is already an active dispute case linked to the residual item you are trying to dispute. This means that the system recognizes that the item is already under review or has been flagged for a dispute.
  Residual Item: The item in question is likely a residual item, which is a leftover amount after a payment has been applied, and it may have been previously disputed.
  
  Solution:
  
  Check Existing Dispute Cases: Before attempting to create a new dispute case, check if there is already an existing dispute case for the item. You can do this by navigating to the dispute management area in SAP and searching for the relevant dispute cases.
  Review Dispute Status: If there is an existing dispute case, review its status. If it is still open, you may need to resolve the existing dispute before creating a new one. If the dispute has been resolved, you may need to close it properly in the system.
  Update or Modify Existing Case: If the existing dispute case is still relevant, consider updating or modifying it instead of creating a new one. This can help streamline the process and ensure that all relevant information is captured in a single case.
  Consult Documentation: Refer to SAP documentation or user manuals for specific steps on how to manage dispute cases effectively.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  Related Information:
  
  SAP Dispute Management: This module is designed to help organizations manage disputes efficiently, track their resolution, and maintain communication with customers regarding outstanding issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for dispute management, such as FDM_DISPUTE for creating and managing disputes.
  User Roles and Permissions: Ensure that you have the necessary permissions to view and manage dispute cases in SAP, as restrictions may prevent you from accessing certain functionalities.
  
  By following these steps, you should be able to address the FDM_AR209 error and manage your dispute cases effectively.