How To Fix FDM_AR153 - No offsetting account determined for dispute case &1

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_AR - Dispute Management (Process Integration)

• Message number: 153

• Message text: No offsetting account determined for dispute case &1

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The system cannot close dispute case &V1& automatically.

How to fix this error?

To clear the documents assigned to dispute case &V1& automatically, the
system requires an account for the offsetting item. This account is
determined in the BAdI <LS>FDM_AR_DISP_WRITEOFF</>.
If you use the default implementation of the BAdI, enter a G/L account
in table <LS>TFDM_WRITEOFF02</> for the combination company code &V2&
and case reason &V3&.
<DS:TRAS.FDM_CUST03>Proceed</>
If you use your own implementation of the BAdI, enter a G/L account.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_AR153 - No offsetting account determined for dispute case &1 ?

  The SAP error message FDM_AR153 ("No offsetting account determined for dispute case &1") typically occurs in the context of Accounts Receivable (AR) when dealing with dispute cases in the Financial Dispute Management (FDM) module. This error indicates that the system is unable to find a suitable offsetting account for the specified dispute case.
  Causes:
  
  Missing Configuration: The offsetting account may not be configured correctly in the system. This could be due to missing entries in the configuration tables related to dispute management.
  Dispute Case Settings: The dispute case itself may not have the necessary settings or parameters defined that would allow the system to determine the appropriate offsetting account.
  Account Determination Issues: There may be issues with the account determination logic, such as missing or incorrect account assignment in the relevant master data (e.g., customer master records).
  Transaction Type: The transaction type associated with the dispute case may not have a corresponding offsetting account defined.
  
  Solutions:
  
  
  Check Configuration:
  
  Navigate to the configuration settings for Financial Dispute Management and ensure that the offsetting accounts are properly defined.
  Verify that the necessary account determination settings are in place for the dispute case.
  
  
  
  Review Dispute Case Settings:
  
  Open the dispute case in question and check its settings. Ensure that all required fields are filled out correctly and that the case is linked to the appropriate accounts.
  
  
  
  Account Assignment:
  
  Check the customer master data to ensure that the correct accounts are assigned. This includes verifying that the customer has the necessary account assignments for dispute management.
  
  
  
  Transaction Type Configuration:
  
  Review the configuration for the transaction type associated with the dispute case. Ensure that it has a valid offsetting account defined.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on configuring dispute management and resolving account determination issues.
  
  
  
  Testing:
  
  After making any changes, test the process again to see if the error persists. If it does, further investigation may be required.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FDM_DISPUTE for managing disputes and OBYC for account determination settings.
  User Roles: Ensure that the user has the necessary permissions to access and modify dispute cases and related configurations.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a consultant who specializes in SAP Financial Dispute Management for further assistance.