How To Fix FDM_AR003 - Dispute case created

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_AR - Dispute Management (Process Integration)

• Message number: 003

• Message text: Dispute case created

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_AR003 - Dispute case created ?

  The SAP error message FDM_AR003, which indicates that a dispute case has been created, typically arises in the context of the SAP Dispute Management module. This message is not necessarily an error but rather an informational message indicating that a dispute case has been successfully created for a specific transaction or customer account.
  Cause:
  
  Dispute Creation: The message is triggered when a user or system action results in the creation of a dispute case. This could be due to discrepancies in invoices, payment issues, or customer complaints.
  Business Process: It is part of the normal business process where disputes are managed to ensure that issues are resolved and customer satisfaction is maintained.
  
  Solution:
  
  Review Dispute Case: Check the details of the dispute case that has been created. You can do this by navigating to the Dispute Management module in SAP and searching for the specific case.
  Investigate the Cause: Understand why the dispute was created. This may involve reviewing the related transactions, invoices, or customer communications.
  Resolve the Dispute: Work with the relevant stakeholders (e.g., sales, finance, customer service) to resolve the issue. This may involve correcting invoices, issuing credits, or communicating with the customer.
  Close the Dispute Case: Once the issue is resolved, ensure that the dispute case is properly closed in the system to reflect the resolution.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for managing disputes, such as FDM_DISPUTE for dispute management.
  Documentation: Refer to SAP documentation or user manuals for detailed steps on how to manage dispute cases effectively.
  Training: Consider training sessions for users involved in dispute management to ensure they understand the process and how to handle disputes efficiently.
  Integration: Understand how dispute management integrates with other SAP modules like Accounts Receivable (AR) and Sales and Distribution (SD) to ensure a holistic approach to managing customer accounts.
  
  If you encounter this message frequently or if it is causing operational issues, it may be beneficial to analyze the underlying processes and identify any systemic issues that need to be addressed.