How To Fix FBZI425 - OFX code 2019: Payment sent several times

SAP Error Message - Details

• Message type: E = Error

• Message class: FBZI - Payments via Internet

• Message number: 425

• Message text: OFX code 2019: Payment sent several times

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The OFX partner returned the code 2019 (payment sent more than once).
Check whether the payment has already been carried out.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FBZI425 - OFX code 2019: Payment sent several times ?

  The SAP error message FBZI425 with OFX code 2019 indicates that a payment has been sent multiple times. This typically occurs in the context of electronic bank transfers or payment processing where the system detects duplicate payment requests.
  Cause:
  
  Duplicate Payment Requests: The most common cause is that the payment has been initiated more than once, either due to user error or a system glitch.
  Timing Issues: If a payment is processed and the user attempts to resend it before receiving confirmation of the first transaction, it can lead to this error.
  Configuration Issues: Incorrect settings in the payment processing configuration can also lead to duplicate payment submissions.
  Network Issues: Intermittent network connectivity can cause the system to resend a payment if it does not receive a timely response from the bank.
  
  Solution:
  
  Check Payment Status: Verify the status of the payment in the bank or payment processing system to confirm whether it has already been processed.
  Review Payment Logs: Look at the logs or history of the payment transactions to identify if the payment was indeed sent multiple times.
  Adjust Payment Configuration: If the issue is due to configuration, review and adjust the settings in the SAP system to prevent duplicate submissions.
  User Training: Ensure that users are trained to check the status of payments before attempting to resend them.
  Error Handling: Implement error handling procedures to manage situations where payments may be sent multiple times, including alerts or notifications to users.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its documentation and may have specific guidance for your version.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FBZ1 (Payment Run) and FBZ2 (Change Payment Run) to manage payments effectively.
  Bank Communication: Ensure that the communication with the bank is properly configured and that any required settings for electronic payments are correctly set up.
  Testing: Conduct tests in a development or quality assurance environment to replicate the issue and validate the solution before applying changes in the production environment.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who specializes in SAP financial processes.