How To Fix FBZI423 - OFX code 2017: Payment already deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: FBZI - Payments via Internet

• Message number: 423

• Message text: OFX code 2017: Payment already deleted

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The OFX partner returned the code 2017 (payment already deleted). Check
the payment.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FBZI423 - OFX code 2017: Payment already deleted ?

  The SAP error message FBZI423 with OFX code 2017, which states "Payment already deleted," typically occurs in the context of financial transactions, particularly when dealing with payment processing in SAP. This error indicates that the system is attempting to process a payment that has already been marked as deleted or has been removed from the system.
  Cause:
  
  Payment Deletion: The payment document you are trying to process has been deleted or reversed in the system.
  Incorrect Document Reference: The transaction may be referencing an incorrect or outdated payment document.
  Data Synchronization Issues: There may be inconsistencies in the data, especially if the system is integrated with other applications or modules.
  User Error: The user may have attempted to process a payment that was already canceled or deleted.
  
  Solution:
  
  Verify Payment Status: Check the status of the payment document in the SAP system. You can do this by using transaction codes like FB03 (Display Document) to see if the payment still exists.
  Check for Deletion: If the payment has indeed been deleted, you will need to determine if it needs to be recreated or if a new payment should be processed.
  Recreate Payment: If the payment was deleted in error, you may need to recreate the payment document.
  Consult Logs: Review system logs or change logs to understand why the payment was deleted and if it was part of a larger process or error.
  User Training: Ensure that users are trained on the correct procedures for handling payments to avoid accidental deletions.
  Contact Support: If the issue persists and you cannot determine the cause, consider reaching out to your SAP support team for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FB03 (Display Document), FB02 (Change Document), and FB01 (Post Document) for managing financial documents.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation for payment processing and error handling to better understand the context of this error.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.