How To Fix FBZI427 - OFX code 10502: Invalid address of the payment recipient

SAP Error Message - Details

• Message type: E = Error

• Message class: FBZI - Payments via Internet

• Message number: 427

• Message text: OFX code 10502: Invalid address of the payment recipient

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The OFX partner returned the code 10502 (invalid payee address). Check
the payee address. (You might need to check the relevant master data
too).

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FBZI427 - OFX code 10502: Invalid address of the payment recipient ?

  The SAP error message FBZI427 with OFX code 10502 indicates that there is an issue with the address of the payment recipient in the context of electronic bank transfers or payment processing. This error typically arises when the address information provided for the payment recipient does not meet the required format or is incomplete.
  Cause:
  
  Incomplete Address Information: The address of the payment recipient may be missing critical components such as street name, city, postal code, or country.
  Incorrect Format: The address may not conform to the expected format required by the payment processing system or the bank.
  Invalid Characters: The presence of special characters or unsupported symbols in the address can lead to this error.
  Recipient Not Set Up Properly: The payment recipient may not be set up correctly in the SAP system, leading to issues with the address validation.
  
  Solution:
  
  Verify Address Details: Check the payment recipient's address in the SAP system. Ensure that all required fields are filled out correctly and that the address is complete.
  Correct Format: Ensure that the address follows the required format. This may include checking for proper capitalization, spacing, and the absence of special characters.
  Update Recipient Information: If the recipient's address is incorrect or outdated, update the information in the vendor or customer master data.
  Test Payment Processing: After making corrections, attempt to process the payment again to see if the error persists.
  Consult Documentation: Refer to SAP documentation or your organization's guidelines for specific address formatting requirements for electronic payments.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Bank Requirements: Different banks may have specific requirements for payment recipient addresses. Ensure that the address complies with the bank's standards.
  User Roles and Permissions: Ensure that the user making the changes has the appropriate permissions to edit vendor or customer master data.
  Testing Environment: If possible, replicate the issue in a testing environment to troubleshoot without affecting live data.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.