How To Fix FBZI414 - OFX code 2007: Bank account of the payer is closed

SAP Error Message - Details

• Message type: E = Error

• Message class: FBZI - Payments via Internet

• Message number: 414

• Message text: OFX code 2007: Bank account of the payer is closed

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The OFX partner returned code 2007 (payer bank account is closed).
Verify bank account to be debited.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FBZI414 - OFX code 2007: Bank account of the payer is closed ?

  The SAP error message FBZI414 with OFX code 2007 indicates that the bank account of the payer is closed. This error typically arises during the processing of financial transactions, particularly when dealing with bank statements or payment processing.
  Cause:
  The primary cause of this error is that the bank account associated with the payer (the entity making the payment) has been closed. This could happen for several reasons, including:
  
  The account was closed by the bank due to inactivity.
  The account was closed by the payer for personal or business reasons.
  There may have been an error in the account details entered in the system.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Verify Account Status:
  
  Check with the payer to confirm the status of their bank account. Ensure that the account is indeed active and not closed.
  
  
  
  Update Bank Details:
  
  If the account is closed, obtain the new bank account details from the payer and update the information in the SAP system.
  Navigate to the relevant transaction in SAP (e.g., transaction code FBZP for payment program configuration) and update the bank account information.
  
  
  
  Check Configuration:
  
  Ensure that the bank account is correctly configured in the SAP system. This includes checking the bank master data and ensuring that the account is linked to the correct payer.
  
  
  
  Test Transactions:
  
  After updating the account information, perform a test transaction to ensure that the error does not reoccur.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or consult with your SAP support team for any specific configurations or settings that may need to be adjusted.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Bank Communication: If you are using electronic bank communication (e.g., OFX), ensure that the communication settings are correctly configured.
  User Roles and Authorizations: Ensure that the user processing the transaction has the necessary authorizations to access and modify bank account information.
  
  By following these steps, you should be able to resolve the FBZI414 error and ensure that transactions can be processed without issues related to closed bank accounts.