How To Fix FARR_FOUNDATION562 - Customer &1, comp. code &2: no retention start determined

SAP Error Message - Details

• Message type: E = Error

• Message class: FARR_FOUNDATION - Revenue Accounting - Foundation

• Message number: 562

• Message text: Customer &1, comp. code &2: no retention start determined

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FARR_FOUNDATION562 - Customer &1, comp. code &2: no retention start determined ?

  The SAP error message FARR_FOUNDATION562 indicates that the system could not determine a retention start date for a customer in a specific company code. This error typically arises in the context of the SAP Accounts Receivable and Accounts Payable modules, particularly when dealing with retention management.
  Cause:
  The error can occur due to several reasons, including:
  
  
  Missing Retention Information: The retention start date may not be defined for the customer in the system. This could be due to incomplete master data setup.
  
  
  Incorrect Configuration: The configuration settings for retention management may not be properly set up in the system, leading to the inability to determine the retention start date.
  
  
  Data Inconsistencies: There may be inconsistencies or missing data in the customer master records or related documents that prevent the system from calculating the retention start date.
  
  
  Document Type Issues: The document type being used may not be configured to allow for retention management, or it may not be linked correctly to the customer.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Customer Master Data:
  
  Go to the customer master record (transaction code FD03 for display).
  Ensure that the retention start date is correctly maintained in the relevant sections.
  
  
  
  Review Retention Configuration:
  
  Check the configuration settings for retention management in the SAP system (transaction code SPRO).
  Navigate to the relevant section for retention management and ensure that all necessary settings are correctly configured.
  
  
  
  Verify Document Types:
  
  Ensure that the document types being used for transactions involving the customer are correctly set up to handle retention management.
  Check if the document type is linked to the appropriate retention settings.
  
  
  
  Data Consistency Check:
  
  Run consistency checks on the customer data and related documents to identify any discrepancies that may be causing the issue.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on retention management and the configuration settings required.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FD03 (Display Customer), SPRO (Customizing), and others related to retention management.
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address the issue.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, providing insights or solutions from other users' experiences.
  
  By following these steps, you should be able to identify the root cause of the error and implement the necessary solutions to resolve it.