How To Fix F5841 - One-time customer (address number &) was not found

SAP Error Message - Details

• Message type: E = Error

• Message class: F5 - Document Editing

• Message number: 841

• Message text: One-time customer (address number &) was not found

What causes this issue?

The interface was given no address although it is a one-time account
at the customer &v1&.

System Response

System error in the interface to financial accounting

How to fix this error?

Please get in touch with your consultant or directly with SAP.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message F5841 - One-time customer (address number &) was not found ?

  The SAP error message F5841, which states "One-time customer (address number &) was not found," typically occurs when you are trying to process a transaction involving a one-time customer, but the system cannot find the corresponding one-time customer record in the database.
  Cause:
  
  Missing One-Time Customer Record: The one-time customer you are trying to use has not been created or does not exist in the system.
  Incorrect Address Number: The address number you are using may be incorrect or may not correspond to any existing one-time customer.
  Data Deletion: The one-time customer record may have been deleted or archived.
  Configuration Issues: There may be issues with the configuration of the customer master data in the system.
  
  Solution:
  
  
  Create One-Time Customer: If the one-time customer does not exist, you need to create it. You can do this by navigating to the customer master data creation transaction (e.g., using transaction code FD01 for creating a customer).
  
  Ensure you select the option for "One-Time Customer" when creating the record.
  
  
  
  Verify Address Number: Double-check the address number you are using to ensure it is correct. You can look it up in the customer master data to confirm its existence.
  
  
  Check for Deletion: If you suspect that the one-time customer record has been deleted, check with your system administrator or the relevant team to see if the record can be restored or if it has been archived.
  
  
  Review Configuration: If you are consistently facing this issue, it may be worth reviewing the configuration settings related to customer master data in your SAP system. Ensure that the settings for one-time customers are correctly configured.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for more detailed guidance on managing one-time customers and troubleshooting related issues.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FD01 (Create Customer), FD02 (Change Customer), and FD03 (Display Customer).
  User Authorizations: Ensure that you have the necessary authorizations to create or modify customer records in the system.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message, as there may be specific fixes or updates available.
  
  If the problem persists after trying the above solutions, consider reaching out to your SAP support team for further assistance.