How To Fix F5790 - A database index necessary for using the payment reference is missing

SAP Error Message - Details

• Message type: E = Error

• Message class: F5 - Document Editing

• Message number: 790

• Message text: A database index necessary for using the payment reference is missing

What causes this issue?

If open customer items are to be determined using the payment
reference, a corresponding database index must exist. This is not the
case for this installation.

System Response

You cannot activate the desired option.

How to fix this error?

Ask your database administrator to create an index for table
<ZH>BSID</> which uses the field <ZH>KIDNO</> as the next field after
the client. The index must be described and created using SAP
transactions so that information on the existence of the index can be
stored in the SAP system.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message F5790 - A database index necessary for using the payment reference is missing ?

  The SAP error message F5790 indicates that a necessary database index for using the payment reference is missing. This typically occurs in the context of financial transactions, particularly when dealing with payment processing in SAP.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Missing Index: The required database index for the payment reference field is not created or has been deleted.
  Database Issues: There may be issues with the database itself, such as corruption or misconfiguration.
  System Upgrade or Changes: If there has been a recent upgrade or changes to the SAP system, it may have affected the database structure, leading to missing indexes.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check for Missing Index:
  
  Use transaction code SE11 (Data Dictionary) to check if the index exists for the relevant database table.
  If the index is missing, you may need to create it manually.
  
  
  
  Rebuild Index:
  
  If the index exists but is not functioning correctly, you can try to rebuild it. This can often be done through transaction codes like DB02 (Database Performance) or SE14 (Database Utility).
  
  
  
  Run Database Utility:
  
  Use transaction code SE14 to check and adjust the database objects. This can help in rebuilding any missing indexes.
  
  
  
  Check SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal. There may be specific notes related to this error that provide additional guidance or patches.
  
  
  
  Consult Basis Team:
  
  If you are not able to resolve the issue, consult your SAP Basis team. They can help with database administration tasks and ensure that the database is properly configured.
  
  
  
  System Restart:
  
  In some cases, a system restart may help in resolving temporary issues related to database connections or locks.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SE11, SE14, and DB02 for database management.
  SAP Support: Utilize the SAP Support Portal for additional resources, including documentation and community forums.
  Backup: Always ensure that you have a backup of your database before making changes to indexes or database structures.
  
  By following these steps, you should be able to address the F5790 error and restore functionality related to payment references in your SAP system.