How To Fix F2679 - Contact person & created for customer &

SAP Error Message - Details

• Message type: E = Error

• Message class: F2 - Master Data Maintenance: Customer, Vendor

• Message number: 679

• Message text: Contact person & created for customer &

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message F2679 - Contact person & created for customer & ?

  The SAP error message F2679 typically indicates an issue related to the contact person associated with a customer in the SAP system. The message usually states that a contact person is required for a customer, and it may occur during various transactions, such as creating or updating customer master data.
  Cause:
  
  Missing Contact Person: The error often arises when a customer record is being created or modified, and the system requires a contact person to be specified, but none has been provided.
  Configuration Issues: There may be configuration settings in the customer master data that mandate the presence of a contact person.
  Data Entry Errors: The user may have overlooked entering the contact person information during the customer creation or update process.
  
  Solution:
  
  
  Add a Contact Person:
  
  Navigate to the customer master data transaction (e.g., XD01 for creating a customer or XD02 for changing a customer).
  Go to the "Contact Person" tab or section.
  Enter the required contact person details, including name, phone number, email, etc.
  Save the changes.
  
  
  
  Check Configuration:
  
  If you have access to configuration settings, check the customer master data settings in the SAP IMG (Implementation Guide) to see if the contact person field is set as mandatory.
  If necessary, adjust the configuration to allow for customers without a contact person, if that aligns with your business requirements.
  
  
  
  Consult Documentation: Review any relevant SAP documentation or help files related to customer master data management for additional guidance.
  
  
  User Training: Ensure that users responsible for entering customer data are trained on the importance of filling out all required fields, including contact person information.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD01, XD02, XD03 (for creating, changing, and displaying customer master data).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles and Authorizations: Ensure that users have the necessary roles and authorizations to create or modify customer records, including adding contact persons.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP community forums for further assistance.