How To Fix F2678 - Customer &1 for contact person &2 is marked for deletion

F2678 - Overview

• Message type: E = Error

• Message class: F2 - Master Data Maintenance: Customer, Vendor

• Message number: 678

• Message text: Customer &1 for contact person &2 is marked for deletion

What causes this issue?

A contact person must always be allocated to a specific customer. This
allocation is carried out either during customer master record
maintenance or when the contact person is maintained. The
<GL:customer>customer</> allocated to the contact person entered is,
however, marked for deletion. This means during the next reorganization
run, the contact person will also be deleted.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message F2678 - Customer &1 for contact person &2 is marked for deletion ?

  The SAP error message F2678 indicates that a customer (identified by &1) has a contact person (identified by &2) that is marked for deletion. This typically occurs when the contact person is no longer active or has been flagged for removal from the system.
  
  Cause:
  
  Marked for Deletion: The contact person has been marked for deletion in the customer master data. This can happen if the contact person is no longer associated with the customer or if their role has changed.
  Data Integrity: The system enforces data integrity by preventing transactions that involve entities marked for deletion.
  
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Contact Person Status:
  
  Go to the customer master data (transaction code XD03 for general data or VD03 for sales area data).
  Look for the contact person in the relevant section and check if they are indeed marked for deletion.
  
  
  
  Unmark for Deletion:
  
  If the contact person should still be active, you