How To Fix F2678 - Customer &1 for contact person &2 is marked for deletion

SAP Error Message - Details

• Message type: E = Error

• Message class: F2 - Master Data Maintenance: Customer, Vendor

• Message number: 678

• Message text: Customer &1 for contact person &2 is marked for deletion

What causes this issue?

A contact person must always be allocated to a specific customer. This
allocation is carried out either during customer master record
maintenance or when the contact person is maintained. The
<GL:customer>customer</> allocated to the contact person entered is,
however, marked for deletion. This means during the next reorganization
run, the contact person will also be deleted.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message F2678 - Customer &1 for contact person &2 is marked for deletion ?

  The SAP error message F2678 indicates that a customer (identified by &1) has a contact person (identified by &2) that is marked for deletion. This typically occurs when the contact person is no longer active or has been flagged for removal from the system.
  Cause:
  
  Marked for Deletion: The contact person has been marked for deletion in the customer master data. This can happen if the contact person is no longer associated with the customer or if their role has changed.
  Data Integrity: The system enforces data integrity by preventing transactions that involve entities marked for deletion.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Contact Person Status:
  
  Go to the customer master data (transaction code XD03 for general data or VD03 for sales area data).
  Look for the contact person in the relevant section and check if they are indeed marked for deletion.
  
  
  
  Unmark for Deletion:
  
  If the contact person should still be active, you can unmark them for deletion. This can be done by:
  
  Accessing the customer master data (transaction code XD02 or VD02).
  Navigating to the contact person section.
  Removing the deletion flag.
  
  
  
  
  
  Create a New Contact Person:
  
  If the contact person is no longer valid and should be deleted, consider creating a new contact person if needed.
  
  
  
  Consult with Your SAP Administrator:
  
  If you do not have the necessary permissions to make these changes, contact your SAP administrator or the person responsible for maintaining customer data in your organization.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03: Display Customer (General Data)
  VD03: Display Customer (Sales Area Data)
  XD02: Change Customer (General Data)
  VD02: Change Customer (Sales Area Data)
  
  
  
  Data Maintenance: Regularly review and maintain customer master data to ensure that contact persons are up-to-date and accurately reflect the current business relationships.
  
  
  Documentation: Refer to SAP documentation or help files for more detailed instructions on managing customer master data and handling deletion flags.
  
  
  By following these steps, you should be able to resolve the error message F2678 and ensure that your customer and contact person data is accurate and up-to-date.