How To Fix F2428 - E-mail address &1 is still being used

SAP Error Message - Details

• Message type: E = Error

• Message class: F2 - Master Data Maintenance: Customer, Vendor

• Message number: 428

• Message text: E-mail address &1 is still being used

What causes this issue?

You have changed the e-mail address &V1&. However, it is still used in
company code &V2& for sending XML payment advices.

System Response

If you save the data, the system will change the e-mail address.

How to fix this error?

If you change this e-mail address, you will need to edit the company
code data of customer &V3&.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message F2428 - E-mail address &1 is still being used ?

  The SAP error message F2428, which states "E-mail address &1 is still being used," typically occurs when you attempt to delete or modify an email address that is still associated with active records in the system. This can happen in various contexts, such as when managing user accounts, vendor records, or customer data.
  Cause:
  The primary cause of this error is that the email address you are trying to delete or modify is still linked to one or more entities in the SAP system. This could include:
  
  Active users who have the email address assigned to their profiles.
  Open transactions or documents that reference the email address.
  Configuration settings or notifications that are still utilizing the email address.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Identify Usage: Determine where the email address is being used. You can do this by checking:
  
  User accounts (transaction code SU01).
  Vendor or customer master records (transaction codes XK03 or XD03).
  Any related configuration settings or notifications.
  
  
  
  Update or Remove Associations: Once you identify where the email address is being used, you can:
  
  Update the email address in the relevant records to a new one.
  Remove the email address from any active transactions or notifications.
  
  
  
  Check for Open Transactions: Ensure that there are no open transactions or documents that are still referencing the email address. If there are, you may need to complete or close those transactions before proceeding.
  
  
  Retry the Action: After ensuring that the email address is no longer in use, try to delete or modify it again.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SU01 (User Maintenance), XK03 (Display Vendor), and XD03 (Display Customer) to manage user and master data.
  Authorization: Ensure you have the necessary authorizations to make changes to user accounts or master data.
  Documentation: Refer to SAP documentation or help files for more detailed instructions on managing email addresses and user data.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or security team, as they may have additional insights or access to logs that can help diagnose the problem further.