How To Fix F2429 - E-mail address &1 is still being used

SAP Error Message - Details

• Message type: E = Error

• Message class: F2 - Master Data Maintenance: Customer, Vendor

• Message number: 429

• Message text: E-mail address &1 is still being used

What causes this issue?

You have deleted the e-mail address &V1&. However, it is still used in
company code &V2& for sending XML payment advices.

System Response

If you save the data, the system will change the e-mail address.

How to fix this error?

If you delete this e-mail address, you will need to edit the company
code data of customer &V3&.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message F2429 - E-mail address &1 is still being used ?

  The SAP error message F2429, which states "E-mail address &1 is still being used," typically occurs when you attempt to delete or modify an email address that is still associated with active records in the system. This can happen in various contexts, such as when managing vendor or customer master data, or when dealing with communication settings in SAP.
  Cause:
  The error is triggered because the email address you are trying to delete or modify is still linked to one or more entities in the system. This could include:
  
  Active business partners (customers, vendors, etc.)
  Open transactions or documents that reference the email address
  Communication records or settings that are still in use
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Identify Usage: Determine where the email address is being used. You can do this by checking:
  
  Customer or vendor master records
  Open sales orders, purchase orders, or other documents
  Communication settings in the relevant modules
  
  
  
  Update or Remove References: Once you identify where the email address is being used, you can either:
  
  Update the email address in those records if it needs to be changed.
  Remove the email address from those records if it is no longer needed.
  
  
  
  Check for Inactive Records: If the email address is linked to records that are no longer active (e.g., archived records), you may need to check if those records can be archived or deleted.
  
  
  Consult with Your Team: If you are unsure about the implications of changing or deleting the email address, consult with your team or a system administrator to ensure that you do not disrupt any business processes.
  
  
  Retry the Action: After making the necessary changes, try to delete or modify the email address again.
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like BP (Business Partner), XD02 (Change Customer), or MK02 (Change Vendor) to access and modify the relevant records.
  Authorization: Ensure you have the necessary authorizations to make changes to the records in question.
  Documentation: Refer to SAP documentation or help resources for more detailed guidance on managing email addresses and business partner data.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or check SAP Notes for any known issues related to this error message.