How To Fix F2427 - E-mail address &1 is still being used

SAP Error Message - Details

• Message type: E = Error

• Message class: F2 - Master Data Maintenance: Customer, Vendor

• Message number: 427

• Message text: E-mail address &1 is still being used

What causes this issue?

You have deleted the e-mail address &V1&. However, it is still used in
company code &V2& for sending XML payment advices.

System Response

If you save the data, the system will change the e-mail address.

How to fix this error?

If you delete this e-mail address, you will need to edit the company
code data of vendor &V3&.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message F2427 - E-mail address &1 is still being used ?

  The SAP error message F2427, which states "E-mail address &1 is still being used," typically occurs when you attempt to delete or modify an email address that is still associated with active records in the system. This can happen in various contexts, such as when trying to delete a vendor, customer, or user account that has an email address linked to it.
  Cause:
  
  Active Records: The email address is still linked to one or more active records in the system, such as a vendor, customer, or user profile.
  Dependencies: There may be dependencies or references to the email address in other transactions or documents that prevent its deletion.
  Configuration Settings: Certain configuration settings may enforce the retention of email addresses for auditing or compliance reasons.
  
  Solution:
  
  
  Identify Usage: Check where the email address is being used. You can do this by:
  
  Searching for the email address in relevant tables (e.g., KNA1 for customers, LFA1 for vendors).
  Using transaction codes like SE16 or SE11 to look up the email address in the database.
  
  
  
  Remove Dependencies: If the email address is linked to active records, you will need to:
  
  Update or delete the records that are using the email address.
  Ensure that any related documents or transactions are also updated to remove references to the email address.
  
  
  
  Check Configuration: Review any configuration settings that might prevent the deletion of the email address. This may involve consulting with your SAP administrator or checking the relevant customizing settings.
  
  
  Consult Documentation: Refer to SAP documentation or support notes for any specific guidance related to your version of SAP.
  
  
  Contact Support: If you are unable to resolve the issue, consider reaching out to SAP support for assistance.
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with transaction codes that can help you manage email addresses and related records, such as:
  
  SE16/SE11: For data dictionary and table browsing.
  BP: For business partner management.
  XD01/XD02: For customer master data management.
  MK01/MK02: For vendor master data management.
  
  
  
  SAP Notes: