How To Fix F2426 - E-mail address &1 is still being used

SAP Error Message - Details

• Message type: E = Error

• Message class: F2 - Master Data Maintenance: Customer, Vendor

• Message number: 426

• Message text: E-mail address &1 is still being used

What causes this issue?

You have changed the e-mail address &V1&. However, it is still used in
company code &V2& for sending XML payment advices.

System Response

If you save the data, the system will change the e-mail address.

How to fix this error?

If you change this e-mail address, you will need to edit the company
code data of vendor &V3&.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message F2426 - E-mail address &1 is still being used ?

  The SAP error message F2426, which states "E-mail address &1 is still being used," typically occurs when you attempt to delete or modify an email address that is still associated with active records in the system. This can happen in various contexts, such as when managing vendor or customer master data, where email addresses are linked to transactions or communications.
  Cause:
  The primary cause of this error is that the email address you are trying to delete or modify is still referenced in one or more records within the SAP system. This could include:
  
  Active vendor or customer records.
  Open transactions or documents that reference the email address.
  Communication logs or settings that still utilize the email address.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Identify Usage: Determine where the email address is being used. You can do this by checking:
  
  Vendor or customer master data.
  Open purchase orders, sales orders, or invoices that may reference the email.
  Communication settings or logs.
  
  
  
  Update or Remove References: Once you identify the records using the email address:
  
  Update the records to use a different email address if applicable.
  If the email address is no longer needed, ensure that all references to it are removed.
  
  
  
  Check for Active Transactions: Ensure that there are no active transactions that are still using the email address. If there are, you may need to complete or close those transactions before you can modify or delete the email address.
  
  
  Retry the Action: After ensuring that the email address is no longer in use, try to delete or modify it again.
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like BP (Business Partner) or XD02/XK02 (Change Customer/Vendor) to manage email addresses in master data.
  Authorization: Ensure you have the necessary authorizations to make changes to the relevant records.
  Consult Documentation: If you are unsure about the specific records or transactions, consult your organization's SAP documentation or reach out to your SAP support team for assistance.
  
  By following these steps, you should be able to resolve the F2426 error and successfully manage the email address in question.