How To Fix F2137 - Customer & has open items in company code &

SAP Error Message - Details

• Message type: E = Error

• Message class: F2 - Master Data Maintenance: Customer, Vendor

• Message number: 137

• Message text: Customer & has open items in company code &

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message F2137 - Customer & has open items in company code & ?

  The SAP error message F2137 indicates that a customer has open items in a specific company code. This typically occurs when you are trying to perform a transaction that requires the customer account to be cleared or closed, but there are still outstanding invoices or payments associated with that customer in the specified company code.
  Cause:
  
  Open Items: The customer account has open invoices or payments that have not been cleared.
  Transaction Restrictions: Certain transactions (like closing a customer account or performing a specific financial operation) cannot be executed if there are outstanding items.
  Incorrect Company Code: The transaction may be attempted in the wrong company code where the customer has open items.
  
  Solution:
  
  Review Open Items: Check the customer account for any open items. You can do this using transaction codes like FBL5N (Customer Line Item Display) to see all open invoices and payments.
  Clear Open Items: If appropriate, clear the open items by processing payments or adjustments. This may involve:
  
  Posting payments against outstanding invoices.
  Creating credit memos if necessary.
  Ensuring that all transactions are correctly posted.
  
  
  Check Company Code: Ensure that you are working in the correct company code. If the customer has open items in a different company code, you may need to address those items in that specific code.
  Consult with Finance Team: If you are unsure about how to proceed, consult with your finance or accounting team to ensure that you are following the correct procedures for clearing open items.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  FBL5N - Customer Line Item Display
  F-28 - Post Incoming Payments
  F-32 - Clear Customer
  
  
  Documentation: Review SAP documentation or help files related to customer account management and open item processing.
  User Authorizations: Ensure that you have the necessary authorizations to view and modify customer accounts and their open items.
  
  By following these steps, you should be able to resolve the error message F2137 and manage the customer account effectively.