How To Fix F2138 - Customer & (head office &) has open items in comp.code &

SAP Error Message - Details

• Message type: E = Error

• Message class: F2 - Master Data Maintenance: Customer, Vendor

• Message number: 138

• Message text: Customer & (head office &) has open items in comp.code &

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message F2138 - Customer & (head office &) has open items in comp.code & ?

  The SAP error message F2138 indicates that there are open items for a customer in a specific company code. This typically occurs when you attempt to perform a transaction that requires the customer to have no outstanding open items, such as clearing or closing accounts.
  Cause:
  The error message F2138 is triggered when:
  
  There are outstanding invoices, credit memos, or other open items associated with the customer in the specified company code.
  The system is configured to prevent transactions on customers with open items to ensure proper accounting practices.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Review Open Items:
  
  Go to the customer account in the relevant company code and check for any open items. You can do this using transaction code FBL5N (Customer Line Item Display).
  Filter the display to show only open items.
  
  
  
  Clear Open Items:
  
  If there are open items that should be cleared, you can process them using transaction codes like F-32 (Clear Customer) or F-44 (Clear Vendor) depending on the context.
  Ensure that all necessary payments or adjustments are made to clear the outstanding items.
  
  
  
  Reconcile Accounts:
  
  If there are discrepancies, reconcile the accounts to ensure that all transactions are accounted for correctly.
  
  
  
  Check for Errors:
  
  Sometimes, open items may be due to errors in posting. Review the postings to ensure they are correct and make any necessary adjustments.
  
  
  
  Consult with Finance Team:
  
  If you are unsure about how to handle specific open items, consult with your finance or accounting team for guidance.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  FBL5N: Customer Line Item Display
  F-32: Clear Customer
  F-44: Clear Vendor
  FB03: Display Document (to review individual postings)
  
  
  
  Configuration Settings:
  
  Check the configuration settings in the Financial Accounting (FI) module to see if there are specific rules regarding open items and customer transactions.
  
  
  
  Documentation:
  
  Refer to SAP documentation or help files for more detailed information on handling customer accounts and open items.
  
  
  
  By following these steps, you should be able to identify and resolve the issue causing the F2138 error message in SAP.