How To Fix F2131 - Customer & is marked for deletion

SAP Error Message - Details

• Message type: E = Error

• Message class: F2 - Master Data Maintenance: Customer, Vendor

• Message number: 131

• Message text: Customer & is marked for deletion

INCLUDE ACC_NA_CUSTOMIZED_MESSAGE OBJECT DOKU ID TX LANGUAGE EN

Error message extract from SAP system. Copyright SAP SE.

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• What is the cause and solution for SAP error message F2131 - Customer & is marked for deletion ?

  The SAP error message F2131 indicates that a customer account is marked for deletion. This means that the customer record is flagged in the system, and as a result, it cannot be used for transactions such as invoicing, sales orders, or other financial activities.
  Cause:
  
  Customer Marked for Deletion: The customer master data has been flagged for deletion, which is typically done when a customer is no longer active or has been terminated.
  Data Maintenance: During data maintenance, a user may have inadvertently marked the customer for deletion.
  Business Process Changes: Changes in business processes or customer relationships may lead to the decision to mark a customer for deletion.
  
  Solution:
  
  
  Unmark the Customer for Deletion:
  
  Go to the customer master data transaction (e.g., FD02 for financial customers or XD02 for general customers).
  Enter the customer number and select the appropriate company code.
  Navigate to the "Control" or "Status" tab.
  Remove the deletion flag (uncheck the "Marked for Deletion" checkbox).
  Save the changes.
  
  
  
  Check with Business Users: Before unmarking a customer, ensure that this action aligns with business processes and that the customer should indeed be reactivated.
  
  
  Review Customer Data: After unmarking, review the customer data to ensure that all necessary information is up to date and that there are no outstanding issues.
  
  
  Related Information:
  
  Transaction Codes: 
  
  FD02 - Change Customer (Financial Accounting)
  XD02 - Change Customer (General)
  
  
  Deletion Flag: The deletion flag can be set at different levels (e.g., at the company code level or at the sales area level).
  Impact of Deletion Flag: When a customer is marked for deletion, it prevents any further transactions involving that customer until the flag is removed.
  Audit and Compliance: Ensure that any changes made to customer status are documented and comply with internal audit and compliance requirements.
  
  If you continue to experience issues or if the customer cannot be unmarked for deletion, it may be necessary to consult with your SAP administrator or support team for further assistance.