How To Fix EWF014 - Enter a valid call identifier

SAP Error Message - Details

• Message type: E = Error

• Message class: EWF - Front office

• Message number: 014

• Message text: Enter a valid call identifier

What causes this issue?

The ID you specified for the call contains invalid characters.
Valid call IDs contain only letters and numbers.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EWF014 - Enter a valid call identifier ?

  The SAP error message EWF014, which states "Enter a valid call identifier," typically occurs in the context of the SAP Event Management (EM) module. This error indicates that the system is expecting a valid call identifier (or event identifier) to be entered, but the input provided is either missing, incorrect, or does not correspond to any existing records in the system.
  Causes:
  
  Missing Input: The user did not enter a call identifier in the relevant field.
  Incorrect Identifier: The identifier entered does not match any existing records in the database.
  Data Entry Error: There may be typographical errors in the identifier (e.g., wrong characters, incorrect format).
  System Configuration: There may be issues with the configuration of the Event Management module or related components.
  Authorization Issues: The user may not have the necessary permissions to access the data associated with the call identifier.
  
  Solutions:
  
  Check Input: Ensure that you have entered a valid call identifier. Double-check for any typographical errors.
  Verify Existence: Use transaction codes or reports to verify that the call identifier exists in the system. You can check in the relevant tables or use the search functionality in SAP.
  Consult Documentation: Refer to the SAP documentation or help files for the specific format or criteria for valid call identifiers.
  User Authorization: Ensure that you have the necessary permissions to access the data related to the call identifier. If not, contact your system administrator.
  System Configuration: If the issue persists, consult with your SAP Basis or technical team to check for any configuration issues or system errors that may be affecting the Event Management module.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP EM, such as /SAPTRX/EWM for Event Management.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Forums: Consider visiting SAP community forums or support sites where similar issues may have been discussed and resolved by other users.
  
  If the problem continues after trying the above solutions, it may be beneficial to escalate the issue to your SAP support team for further investigation.