How To Fix EWF013 - Enter a call description

SAP Error Message - Details

• Message type: E = Error

• Message class: EWF - Front office

• Message number: 013

• Message text: Enter a call description

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EWF013 - Enter a call description ?

  The SAP error message EWF013, which states "Enter a call description," typically occurs in the context of creating or managing service requests, incidents, or work orders within the SAP system, particularly in the SAP Solution Manager or SAP Customer Relationship Management (CRM) modules.
  Cause:
  The error is triggered when a user attempts to create or save a service request or incident without providing a required description. The call description is a mandatory field that provides essential information about the issue or request being logged. Without this information, the system cannot process the request.
  Solution:
  To resolve the EWF013 error, follow these steps:
  
  
  Locate the Call Description Field: Go to the screen where you are creating or editing the service request or incident.
  
  
  Enter a Description: In the call description field, provide a clear and concise description of the issue or request. This should include relevant details that will help in understanding the context and urgency of the request.
  
  
  Save the Entry: After entering the description, attempt to save the entry again. The error should no longer appear if the description is provided correctly.
  
  
  Related Information:
  
  Field Requirements: Ensure that you are aware of any specific requirements for the call description, such as character limits or formatting guidelines.
  User Training: If this error occurs frequently, consider providing training or documentation to users on the importance of filling out all mandatory fields when creating service requests.
  System Configuration: If you believe the error is occurring incorrectly (e.g., the description field should not be mandatory), consult with your SAP administrator or technical team to review the configuration settings for the service request or incident management process.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or updates that may address this error or provide additional context.
  
  By ensuring that all mandatory fields, including the call description, are filled out correctly, you can avoid encountering this error in the future.