How To Fix EWF012 - Enter a new call group description (&1 already exists)

SAP Error Message - Details

• Message type: E = Error

• Message class: EWF - Front office

• Message number: 012

• Message text: Enter a new call group description (&1 already exists)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message EWF012 - Enter a new call group description (&1 already exists) ?

  The SAP error message EWF012 indicates that you are trying to create a new call group description, but the description you are attempting to use already exists in the system. This error typically occurs in the context of managing call groups in SAP, which are used in various applications, including SAP CRM and SAP Service Management.
  Cause:
  The primary cause of this error is that the call group description you are trying to enter is not unique. The system requires that each call group description be distinct to avoid confusion and ensure proper functionality.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Existing Descriptions: Before creating a new call group description, check the existing descriptions in the system to see if the one you want to use is already in use. You can do this by navigating to the relevant transaction or table where call groups are maintained.
  
  
  Use a Unique Description: If the description you want to use already exists, consider modifying it slightly to create a unique description. This could involve adding a number, changing a word, or using a different naming convention.
  
  
  Delete or Modify Existing Entry: If the existing call group description is no longer needed, you may consider deleting it or modifying it to free up the name. However, be cautious with this approach, as it may affect other parts of the system that rely on that description.
  
  
  Consult Documentation: If you are unsure about the naming conventions or the implications of changing or deleting call group descriptions, consult the SAP documentation or your organization's SAP guidelines.
  
  
  Contact Support: If you continue to experience issues or if the problem is more complex, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Depending on your SAP version and configuration, you may use specific transaction codes to manage call groups, such as CRMD_ORDER for CRM orders or IW31 for creating maintenance orders.
  SAP Notes: Check for any relevant SAP Notes that might address this error or provide additional context or solutions.
  User Authorization: Ensure that you have the necessary authorizations to create or modify call group descriptions in the system.
  
  By following these steps, you should be able to resolve the EWF012 error and successfully create a new call group description.