How To Fix EWF015 - Enter a new call description (&1 already exists)

SAP Error Message - Details

• Message type: E = Error

• Message class: EWF - Front office

• Message number: 015

• Message text: Enter a new call description (&1 already exists)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EWF015 - Enter a new call description (&1 already exists) ?

  The SAP error message EWF015, which states "Enter a new call description (&1 already exists)," typically occurs in the context of creating or managing service requests or incidents in SAP systems, particularly in the SAP Solution Manager or similar environments. This error indicates that the description you are trying to use for a new call (or service request) already exists in the system.
  Cause:
  The primary cause of this error is that the description you are attempting to enter for a new service request is identical to an existing one. SAP enforces unique descriptions to avoid confusion and ensure clarity in tracking and managing service requests.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Modify the Description: Change the description of the new call to something unique. You can add additional details or modify the wording to differentiate it from the existing call.
  
  
  Check Existing Calls: Review the existing service requests or incidents to understand why the description is similar. You can do this by searching for existing calls in the system.
  
  
  Use a Template: If you are frequently creating similar calls, consider using a template or standard description that can be modified slightly for each new request.
  
  
  Consult Documentation: If you are unsure about the naming conventions or requirements for service requests in your organization, consult your internal documentation or guidelines.
  
  
  Contact Support: If you believe this error is occurring inappropriately (for example, if you are certain that the description is unique), consider reaching out to your SAP support team for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this issue or provide additional context.
  User Training: Ensure that users are trained on how to create service requests and the importance of unique descriptions.
  System Configuration: In some cases, system settings or configurations may enforce stricter rules regarding descriptions. Review these settings if necessary.
  
  By following these steps, you should be able to resolve the EWF015 error and successfully create your service request with a unique description.