How To Fix EQ820 - Enter business partner for customer change

SAP Error Message - Details

• Message type: E = Error

• Message class: EQ - Cross-IS-U functions

• Message number: 820

• Message text: Enter business partner for customer change

What causes this issue?

The new business partner must be different from the current business
partner if you want to perform a customer change.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Correct your entries.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EQ820 - Enter business partner for customer change ?

  The SAP error message EQ820 ("Enter business partner for customer change") typically occurs when you are trying to make changes to a customer record in the SAP system, but the system requires a business partner to be assigned to that customer. This is particularly relevant in systems that utilize the Business Partner (BP) approach for managing customer and vendor data.
  Cause:
  
  Missing Business Partner: The customer record you are trying to change does not have an associated business partner.
  Configuration Issues: The system may not be properly configured to link customers with business partners.
  Data Inconsistencies: There may be inconsistencies in the data that prevent the system from recognizing the business partner associated with the customer.
  
  Solution:
  
  
  Assign a Business Partner:
  
  Navigate to the Business Partner transaction (BP) in SAP.
  Create or edit the business partner and ensure it is linked to the customer you are trying to change.
  Make sure that the business partner role for customer is assigned correctly.
  
  
  
  Check Configuration:
  
  Ensure that the necessary configuration settings are in place for the Business Partner integration with customer data.
  This may involve checking the settings in the SAP Customizing Implementation Guide (IMG) under the relevant modules (e.g., Logistics, Sales and Distribution).
  
  
  
  Data Validation:
  
  Validate the data in the customer master record to ensure that all required fields are filled out correctly.
  Use transaction codes like XD02 (Change Customer) to check the customer details.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help files for specific guidance on managing business partners and customers.
  
  
  
  Contact Support:
  
  If the issue persists, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  
  Related Information:
  
  Business Partner Concept: Understand the Business Partner concept in SAP, which is a central point for managing master data for customers, vendors, and other entities.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP for Business Partner, XD01 for creating customers, and XD02 for changing customers.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  
  By following these steps, you should be able to resolve the EQ820 error and successfully make the necessary changes to the customer record.