How To Fix EQ339 - An error occurred while saving the meter reading results

SAP Error Message - Details

• Message type: E = Error

• Message class: EQ - Cross-IS-U functions

• Message number: 339

• Message text: An error occurred while saving the meter reading results

What causes this issue?

The move-out document could not be saved because the meter reading
results could not be saved.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EQ339 - An error occurred while saving the meter reading results ?

  The SAP error message EQ339, which states "An error occurred while saving the meter reading results," typically occurs in the context of the SAP IS-U (Industry Solution for Utilities) module when there is an issue with saving meter reading data. Here are some common causes, potential solutions, and related information for this error:
  Causes:
  
  Data Validation Issues: The meter reading data may not meet the required validation criteria, such as incorrect formats or out-of-range values.
  Authorization Problems: The user may not have the necessary authorizations to save meter reading results.
  Technical Issues: There could be a temporary technical issue with the SAP system, such as database locks or connectivity problems.
  Configuration Errors: Incorrect configuration settings in the IS-U module can lead to errors when saving data.
  Missing Master Data: Required master data (e.g., equipment, installation) may be missing or incomplete.
  
  Solutions:
  
  Check Data Validity: Review the meter reading data for any inconsistencies or errors. Ensure that all required fields are filled out correctly and that the values are within acceptable ranges.
  Review Authorizations: Verify that the user has the necessary permissions to perform the action. This may involve checking user roles and authorizations in the SAP system.
  System Status: Check the system status for any ongoing issues. If there are database locks or other technical problems, you may need to wait until they are resolved.
  Configuration Review: Consult with your SAP Basis or IS-U configuration team to ensure that the settings are correct and that there are no misconfigurations affecting the meter reading process.
  Master Data Check: Ensure that all relevant master data is complete and accurate. This includes checking the equipment and installation data associated with the meter readings.
  Error Logs: Check the SAP application logs (transaction SLG1) for more detailed error messages that can provide additional context about the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as EL31 (for entering meter readings) and EL22 (for displaying meter readings).
  SAP Notes: Search for SAP Notes related to error EQ339 in the SAP Support Portal. There may be specific patches or updates that address this issue.
  Documentation: Review SAP documentation for the IS-U module to understand the meter reading process and any specific requirements or configurations.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP support team or consult with SAP support for further assistance.