How To Fix EQ338 - An error occurred during printing of meter reading documents

SAP Error Message - Details

• Message type: E = Error

• Message class: EQ - Cross-IS-U functions

• Message number: 338

• Message text: An error occurred during printing of meter reading documents

What causes this issue?

The meter reading documents could not be printed while saving a
move-out document.

System Response

The move-out document cannot be saved.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EQ338 - An error occurred during printing of meter reading documents ?

  The SAP error message EQ338, which states "An error occurred during printing of meter reading documents," typically occurs in the context of the SAP IS-U (Industry Solution for Utilities) module when there is an issue with the printing process of meter reading documents. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Printer Configuration Issues: The printer settings in SAP may not be correctly configured, or the printer itself may be offline or not properly connected.
  Output Device Settings: The output device defined in the SAP system may not be set up correctly or may not be available.
  Authorization Issues: The user may not have the necessary authorizations to print meter reading documents.
  Document Format Issues: The format of the document being printed may not be compatible with the printer or may be corrupted.
  SAP Spool Issues: There may be issues with the SAP spool system, such as a full spool queue or problems with spool requests.
  Technical Errors: There could be underlying technical issues in the SAP system or with the specific transaction being executed.
  
  Solutions:
  
  
  Check Printer Configuration:
  
  Verify that the printer is correctly configured in SAP (transaction code SPAD).
  Ensure that the printer is online and properly connected to the network.
  
  
  
  Review Output Device Settings:
  
  Check the output device settings in the user profile (transaction code SU3) and ensure that the correct printer is selected.
  Ensure that the output device is defined and active in the system.
  
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary authorizations to print documents. This can be checked with the security team or by reviewing the user's roles and authorizations.
  
  
  
  Inspect Document Format:
  
  Verify that the document format (e.g., Smart Forms, SAPscript) is correctly set up and not corrupted.
  Test printing a different document to see if the issue is specific to the meter reading document.
  
  
  
  Monitor SAP Spool System:
  
  Check the spool requests using transaction code SP01 to see if there are any errors or if the spool queue is full.
  Clear any stuck or failed spool requests.
  
  
  
  Technical Troubleshooting:
  
  If the issue persists, consider checking the SAP system logs (transaction code SLG1) for any related error messages.
  Consult with your SAP Basis team to investigate any underlying technical issues.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation for the IS-U module regarding meter reading and printing processes.
  Community Forums: Consider searching or posting in SAP community forums for additional insights from other users who may have encountered similar issues.
  
  If the problem continues after trying the above solutions, it may be necessary to escalate the issue to your SAP support team or consult with SAP directly for further assistance.