How To Fix EQ267 - Contract account no. &1 is different from number in automation data (&2)

SAP Error Message - Details

• Message type: E = Error

• Message class: EQ - Cross-IS-U functions

• Message number: 267

• Message text: Contract account no. &1 is different from number in automation data (&2)

What causes this issue?

Automation data is being transferred to move-out processing. The number
of the contract account here does not correspond to the contract
account number field in the automation data.

System Response

Move-out processing is not possible. Automation data with the
appropriate key fields is required.

How to fix this error?

Inform software maintenance.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EQ267 - Contract account no. &1 is different from number in automation data (&2) ?

  The SAP error message EQ267 indicates a discrepancy between the contract account number in the main data and the one in the automation data. This typically occurs in the context of contract management or billing processes within SAP, particularly in modules related to utilities or service management.
  Cause:
  
  Data Mismatch: The primary cause of this error is that the contract account number referenced in the main data (e.g., customer master data) does not match the contract account number in the automation data (e.g., billing documents, service orders).
  Incorrect Configuration: There may be configuration issues in the system that lead to incorrect data being pulled or saved.
  Data Migration Issues: If data was migrated from another system or during an upgrade, inconsistencies may have been introduced.
  Manual Entry Errors: Human errors during data entry can lead to mismatches between the two account numbers.
  
  Solution:
  
  Verify Data: Check the contract account numbers in both the main data and the automation data. Ensure they match.
  
  Use transaction codes like SE16 or SE11 to view the relevant tables (e.g., KNA1 for customer master data).
  
  
  Correct the Data: If discrepancies are found, update the incorrect account number in either the main data or the automation data to ensure consistency.
  Check Configuration: Review the configuration settings in the relevant modules to ensure they are set up correctly.
  Data Consistency Checks: Run data consistency checks or reports to identify and rectify any other discrepancies in the system.
  Consult Documentation: Refer to SAP documentation or notes related to this error for any specific guidance or patches that may be available.
  Contact Support: If the issue persists, consider reaching out to SAP support for further assistance, especially if it involves complex configurations or custom developments.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE16, SE11, FB03, or FBL1N to investigate the data.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles: Ensure that users have the appropriate roles and authorizations to view and edit the necessary data.
  Testing: After making corrections, conduct thorough testing to ensure that the issue is resolved and does not recur.
  
  By following these steps, you should be able to identify the cause of the EQ267 error and implement a solution to resolve it.