How To Fix EQ268 - Customer number &1 different from number in automation data (&2)

SAP Error Message - Details

• Message type: E = Error

• Message class: EQ - Cross-IS-U functions

• Message number: 268

• Message text: Customer number &1 different from number in automation data (&2)

What causes this issue?

Automation data is being transferred to move-out processing. The number
of the customer here does not correspond to the customer number field
in the automation data.

System Response

Move-out processing is not possible. Automation data with the
appropriate key fields is required.

How to fix this error?

Inform software maintenance.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EQ268 - Customer number &1 different from number in automation data (&2) ?

  The SAP error message EQ268 indicates a mismatch between the customer number in the transaction you are trying to process and the customer number in the associated automation data. This typically occurs in scenarios involving equipment or service management where customer data is linked to specific equipment or service orders.
  Cause:
  
  Data Mismatch: The customer number entered in the transaction does not match the customer number stored in the automation data for the equipment or service order.
  Incorrect Configuration: There may be a configuration issue where the customer data is not correctly set up in the system.
  Data Entry Error: The user may have mistakenly entered the wrong customer number during the transaction.
  Changes in Customer Data: The customer number may have been changed or updated in the system, but the automation data has not been updated accordingly.
  
  Solution:
  
  Verify Customer Numbers: Check the customer number entered in the transaction and compare it with the customer number in the automation data. Ensure they match.
  Update Automation Data: If the customer number in the automation data is outdated, update it to reflect the correct customer number.
  Correct Data Entry: If the user has entered the wrong customer number, correct it and reprocess the transaction.
  Check Configuration: Review the configuration settings related to customer data and automation to ensure they are set up correctly.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling this error in your version of SAP.
  
  Related Information:
  
  Transaction Codes: You may need to use specific transaction codes to access customer data or automation data, such as IE03 (Display Equipment) or IW33 (Display Order).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles and Permissions: Ensure that the user has the necessary permissions to view and edit customer and automation data.
  Testing: After making corrections, test the transaction again to ensure that the error does not reoccur.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.