How To Fix EQ216 - Reading of master data for contract &1 cancelled due to error

SAP Error Message - Details

• Message type: E = Error

• Message class: EQ - Cross-IS-U functions

• Message number: 216

• Message text: Reading of master data for contract &1 cancelled due to error

What causes this issue?

An internal error occurred during data collection of the move-out
processing. The error is described in an additional error message in
more detail.

System Response

Move-out processing is not possible.

How to fix this error?

INCLUDE NA_ISU_OSS OBJECT DOKU ID TX LANGUAGE E

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EQ216 - Reading of master data for contract &1 cancelled due to error ?

  The SAP error message EQ216 indicates that there was an issue when trying to read the master data for a contract, and the operation was canceled due to an error. This error typically occurs in the context of SAP's Equipment and Maintenance Management modules, where contracts and master data are crucial for managing equipment and service agreements.
  Causes of EQ216 Error
  
  Missing Master Data: The master data for the contract (e.g., equipment, functional location, or other related objects) may be incomplete or missing.
  Authorization Issues: The user may not have the necessary authorizations to access the master data related to the contract.
  Data Inconsistencies: There may be inconsistencies or corruption in the master data records.
  Configuration Issues: Incorrect configuration settings in the system can lead to errors when trying to read master data.
  System Performance: If the system is under heavy load or experiencing performance issues, it may fail to retrieve the necessary data.
  
  Solutions to EQ216 Error
  
  Check Master Data: Verify that all required master data for the contract is complete and correctly maintained. This includes checking for missing equipment, functional locations, or other related objects.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the master data. This can be done by checking the user's roles and permissions in the SAP system.
  Data Consistency Check: Run consistency checks on the master data to identify and correct any inconsistencies or corruption. This may involve using transaction codes like SE11 (Data Dictionary) or SE16 (Data Browser) to inspect the relevant tables.
  Configuration Review: Review the configuration settings related to the contract and master data management. Ensure that all settings are correctly defined according to business requirements.
  System Performance Monitoring: Monitor the system performance to ensure that it is not overloaded. If necessary, perform system tuning or maintenance to improve performance.
  Check Logs: Review the application logs (transaction SLG1) for more detailed error messages that may provide additional context about the issue.
  
  Related Information
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW31/IW32 (Create/Change Order), IE01/IE02 (Create/Change Equipment), and ME31K/ME32K (Create/Change Contract) to navigate through the system effectively.
  SAP Notes: Check SAP Notes for any known issues or patches related to the EQ216 error. SAP Notes can provide specific guidance or fixes for known problems.
  Documentation: Refer to SAP documentation for Equipment and Maintenance Management for best practices in managing contracts and master data.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP Basis or technical support team for further investigation.