How To Fix EQ215 - Reading of master data for account &1 cancelled due to error

SAP Error Message - Details

• Message type: E = Error

• Message class: EQ - Cross-IS-U functions

• Message number: 215

• Message text: Reading of master data for account &1 cancelled due to error

What causes this issue?

An internal error occurred during data collection of the move-out
processing. The error is described in an additional error message in
more detail.

System Response

Move-out processing is not possible.

How to fix this error?

INCLUDE NA_ISU_OSS OBJECT DOKU ID TX LANGUAGE E

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EQ215 - Reading of master data for account &1 cancelled due to error ?

  The SAP error message EQ215, which states "Reading of master data for account &1 cancelled due to error," typically indicates that there was an issue when the system attempted to read the master data for a specific account. This error can arise from various underlying causes, and understanding these can help in troubleshooting and resolving the issue.
  Possible Causes:
  
  Missing Master Data: The master data for the specified account may not exist in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the master data for the account.
  Data Corruption: There may be corruption in the master data records, preventing them from being read correctly.
  Configuration Issues: Incorrect configuration settings in the system could lead to issues when accessing master data.
  Database Issues: Problems with the database, such as connectivity issues or database corruption, can also lead to this error.
  System Performance: If the system is under heavy load, it may time out while trying to read the master data.
  
  Solutions:
  
  Check Master Data: Verify that the master data for the specified account exists and is correctly maintained. You can do this by navigating to the relevant transaction (e.g., transaction code SE11 for data dictionary or SE16 for table display) and checking the records.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the master data. This can be checked in transaction SU53 after the error occurs.
  Data Consistency Check: Run consistency checks on the master data to identify and correct any corruption. This can be done using transaction SE38 to execute relevant reports or programs.
  Configuration Review: Review the configuration settings related to the master data and ensure they are set up correctly.
  Database Health Check: Check the database for any issues. This may involve working with your database administrator to ensure that the database is functioning correctly.
  System Performance Monitoring: Monitor system performance and check for any bottlenecks that may be causing timeouts or delays in reading data.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11, SE16, SU53, and SE38 for data checks and authorization reviews.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Logs and Traces: Review system logs (transaction SM21) and application logs (transaction SLG1) for more detailed error messages that may provide additional context for the issue.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.