How To Fix EQ214 - Reading of master data for customer &1 cancelled due to error

SAP Error Message - Details

• Message type: E = Error

• Message class: EQ - Cross-IS-U functions

• Message number: 214

• Message text: Reading of master data for customer &1 cancelled due to error

What causes this issue?

An internal error occurred during data collection of the move-out
processing. The error is described in an additional error message in
more detail.

System Response

Move-out processing is not possible.

How to fix this error?

INCLUDE NA_ISU_OSS OBJECT DOKU ID TX LANGUAGE E

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EQ214 - Reading of master data for customer &1 cancelled due to error ?

  The SAP error message EQ214 indicates that there was an issue when trying to read the master data for a customer, and the operation was canceled due to an error. This error can occur in various contexts, such as during the processing of transactions, reports, or data retrieval involving customer master data.
  Possible Causes:
  
  Missing Customer Master Data: The customer master data may not exist in the system, or it may have been deleted or archived.
  Authorization Issues: The user may not have the necessary authorizations to access the customer master data.
  Data Corruption: There may be corruption in the database or inconsistencies in the data that prevent it from being read correctly.
  Configuration Issues: Incorrect configuration settings in the system could lead to issues when accessing customer data.
  System Performance Issues: If the system is under heavy load or experiencing performance issues, it may fail to retrieve the required data.
  
  Solutions:
  
  Check Customer Master Data: Verify that the customer master data exists in the system. You can do this by using transaction codes like XD03 (Display Customer) or FD03 (Display Customer - Company Code).
  Review Authorizations: Ensure that the user has the necessary authorizations to access the customer master data. This can be checked in the user roles and profiles.
  Data Consistency Check: Run data consistency checks or use transaction codes like SE11 to check the database table for any inconsistencies or corruption.
  Configuration Review: Review the configuration settings related to customer master data in the relevant modules (e.g., SD, FI) to ensure they are set up correctly.
  System Performance Monitoring: Monitor the system performance and check for any issues that may be affecting data retrieval. This may involve checking system logs or performance metrics.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD03, FD03, SE11, and SE37 (for function modules) that can help in diagnosing the issue.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error, including the context in which it occurred.
  Documentation: Review SAP documentation related to customer master data management for best practices and troubleshooting tips.
  
  By following these steps, you should be able to identify the cause of the EQ214 error and implement a suitable solution.