How To Fix EMMA066 - Clarification case can only be changed in status 'New' or 'In Progress'

SAP Error Message - Details

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 066

• Message text: Clarification case can only be changed in status 'New' or 'In Progress'

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA066 - Clarification case can only be changed in status 'New' or 'In Progress' ?

  The SAP error message EMMA066 indicates that you are trying to change the status of a clarification case that is not in an allowable state. Specifically, the message states that the clarification case can only be modified if its status is either 'New' or 'In Progress'. 
  Cause:
  This error typically occurs when:
  
  The clarification case is in a status that does not permit changes (e.g., 'Closed', 'Resolved', 'Rejected', etc.).
  The user is attempting to perform an action that is restricted based on the current status of the case.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check the Status: Verify the current status of the clarification case you are trying to modify. You can do this by navigating to the relevant transaction or report in SAP that displays the case details.
  
  
  Change Status: If the case is not in 'New' or 'In Progress', you will need to either:
  
  Reopen the case if your business process allows it (this may require specific permissions).
  Create a new clarification case if the existing one cannot be modified.
  
  
  
  Consult Documentation: Review your organization's documentation or guidelines regarding the handling of clarification cases to ensure compliance with the established processes.
  
  
  User Permissions: Ensure that you have the necessary permissions to change the status of the clarification case. If you do not have the required access, contact your SAP administrator or support team.
  
  
  Contact Support: If you believe the status should allow changes and you are still encountering this error, consider reaching out to your SAP support team for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context.
  User Training: Ensure that users are trained on the proper workflow for handling clarification cases to minimize the occurrence of this error.
  System Configuration: Sometimes, the configuration of the SAP system may restrict certain actions based on business rules. Review the configuration settings if you have access.
  
  By following these steps, you should be able to address the EMMA066 error and proceed with your work in SAP.