How To Fix EMMA065 - No clarification cases returned to worklist

SAP Error Message - Details

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 065

• Message text: No clarification cases returned to worklist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA065 - No clarification cases returned to worklist ?

  The SAP error message EMMA065, which states "No clarification cases returned to worklist," typically occurs in the context of the SAP Environment Management module, particularly when dealing with clarification cases in the worklist. This message indicates that the system did not find any clarification cases that meet the criteria for display in the worklist.
  Causes:
  
  No Active Clarification Cases: There may simply be no clarification cases that are currently active or relevant for the user or the specific criteria set in the worklist.
  Filter Settings: The filters applied in the worklist may be too restrictive, leading to no cases being returned.
  Authorization Issues: The user may not have the necessary authorizations to view certain clarification cases.
  Data Synchronization Issues: There may be a delay or issue in data synchronization, causing the worklist not to reflect the most current cases.
  Configuration Issues: The system may not be configured correctly to display clarification cases.
  
  Solutions:
  
  Check Active Cases: Verify if there are any active clarification cases in the system. This can be done by checking the relevant transaction codes or reports that list clarification cases.
  Adjust Filters: Review and adjust the filter settings in the worklist to ensure they are not too restrictive. This may involve broadening date ranges, status filters, or other criteria.
  Review Authorizations: Ensure that the user has the necessary authorizations to view clarification cases. This may require checking roles and permissions in the SAP system.
  Data Refresh: If there are known cases that should be visible, try refreshing the worklist or logging out and back into the system to see if the issue resolves itself.
  Consult Configuration: If the problem persists, consult with your SAP Basis or configuration team to ensure that the system is set up correctly to display clarification cases.
  Check for System Issues: Look for any known issues or patches related to the SAP version you are using that might affect the worklist functionality.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as EMMA (for Environment Management) or others that may be used to manage clarification cases.
  SAP Notes: Check SAP Notes for any documented issues or fixes related to EMMA065. SAP Notes can provide insights into known bugs and their resolutions.
  User Documentation: Refer to the user documentation for the Environment Management module for guidance on how to effectively use the worklist and manage clarification cases.
  
  If the issue continues after trying the above solutions, it may be beneficial to reach out to your SAP support team for further assistance.