How To Fix EMMA067 - System error returning clarification cases to worklist

SAP Error Message - Details

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 067

• Message text: System error returning clarification cases to worklist

What causes this issue?

System error returning clarification cases to worklist

System Response

Clarification cases were not returned to worklist.

How to fix this error?

INCLUDE NA_SYSADMIN1 OBJECT DOKU ID TX

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA067 - System error returning clarification cases to worklist ?

  The SAP error message EMMA067, which indicates a "System error returning clarification cases to worklist," typically arises in the context of the SAP system's handling of clarification cases, often related to the SAP Customer Relationship Management (CRM) or SAP S/4HANA environments. This error can occur due to various reasons, including system configuration issues, data inconsistencies, or temporary system problems.
  Causes:
  
  System Configuration Issues: Incorrect settings in the SAP system configuration can lead to errors when processing clarification cases.
  Data Inconsistencies: If there are inconsistencies or missing data in the clarification cases, the system may fail to return them to the worklist.
  Temporary System Issues: Sometimes, temporary issues such as system overload or network problems can cause this error.
  Authorization Issues: Lack of proper authorizations for the user trying to access or modify the clarification cases can also lead to this error.
  Program Errors: Bugs or errors in the underlying ABAP code or custom developments related to the clarification case processing.
  
  Solutions:
  
  Check System Configuration: Review the configuration settings related to clarification cases in the SAP system. Ensure that all necessary parameters are correctly set.
  Data Validation: Validate the data associated with the clarification cases. Look for any inconsistencies or missing information that could be causing the error.
  System Logs: Check the system logs (transaction codes like SLG1 for application logs) for more detailed error messages that can provide insights into the root cause.
  User Authorizations: Ensure that the user has the necessary authorizations to access and manage clarification cases.
  Restart the Process: If the error is due to a temporary issue, try restarting the process or logging out and back into the system.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance. Provide them with the error message details and any relevant logs for further analysis.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders or other related transactions that deal with clarification cases.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches and updates.
  Documentation: Review SAP documentation related to clarification cases and error handling for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify and resolve the EMMA067 error in your SAP system.