How To Fix EMAIL111 - The channel specified is not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: EMAIL -

• Message number: 111

• Message text: The channel specified is not supported

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EMAIL111 - The channel specified is not supported ?

  The SAP error message EMAIL111: The channel specified is not supported typically occurs when there is an issue with the configuration of the communication channels in the SAP system, particularly when trying to send emails or notifications through the SAPconnect interface.
  Cause:
  
  Unsupported Channel: The error indicates that the specified communication channel (e.g., SMTP, Internet Mail, etc.) is not supported or not properly configured in the SAP system.
  Configuration Issues: There may be missing or incorrect settings in the SAPconnect configuration (transaction code SCOT).
  Channel Deactivation: The channel you are trying to use may be deactivated or not available in the system.
  Authorization Issues: The user or process attempting to send the email may not have the necessary authorizations to use the specified channel.
  
  Solution:
  
  
  Check Channel Configuration:
  
  Go to transaction code SCOT.
  Check the configuration of the communication channels (e.g., SMTP).
  Ensure that the channel you are trying to use is active and properly configured.
  
  
  
  Activate the Channel:
  
  If the channel is inactive, activate it by selecting the channel and choosing the appropriate option to activate.
  
  
  
  Review Settings:
  
  Verify the settings for the channel, including the SMTP server address, port, and any authentication details required.
  Ensure that the settings match the requirements of your email service provider.
  
  
  
  Check Authorizations:
  
  Ensure that the user or process has the necessary authorizations to send emails through the specified channel.
  You may need to check user roles and profiles to ensure they have the required permissions.
  
  
  
  Test the Configuration:
  
  After making changes, test the email sending functionality to ensure that the issue is resolved.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific details on configuring SAPconnect and troubleshooting email issues.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SCOT: SAPconnect Administration
  SOST: Outbound Queue for Sending Emails
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to email sending and configuration.
  Logs: Review logs in transaction SOST to see if there are additional error messages or details that can help diagnose the issue.
  
  If the problem persists after following these steps, consider reaching out to your SAP Basis team or SAP support for further assistance.