How To Fix EK364 - There are not two disconnection orders

SAP Error Message - Details

• Message type: E = Error

• Message class: EK - IS-U Accounts Receivable and Payable

• Message number: 364

• Message text: There are not two disconnection orders

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EK364 - There are not two disconnection orders ?

  The SAP error message EK364, which states "There are not two disconnection orders," typically occurs in the context of managing disconnection orders in the SAP system, particularly in modules related to utilities or service management. This error indicates that the system expects to find two disconnection orders for a particular process, but it cannot locate them.
  Cause:
  
  Missing Disconnection Orders: The primary cause of this error is that the system is unable to find the required two disconnection orders that are necessary for the transaction or process you are trying to execute.
  Incorrect Configuration: There may be a configuration issue in the system that is preventing the proper creation or linking of disconnection orders.
  Data Entry Errors: There could be errors in data entry or in the master data that lead to the absence of the expected disconnection orders.
  Process Flow Issues: The business process flow may not have been followed correctly, leading to missing steps that would generate the necessary disconnection orders.
  
  Solution:
  
  Check for Existing Disconnection Orders: Verify if the two disconnection orders exist in the system. You can do this by checking the relevant transaction codes or reports that list disconnection orders.
  Create Missing Orders: If the required disconnection orders are missing, you may need to create them manually or through the appropriate transaction in SAP.
  Review Configuration Settings: Check the configuration settings related to disconnection orders in the SAP system. Ensure that all necessary settings are correctly configured.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling disconnection orders in your version of SAP.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide assistance based on your specific system setup.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW38 (Change PM Orders), IW39 (Display PM Orders), or any specific transaction related to disconnection orders in your SAP environment.
  User Roles and Authorizations: Ensure that you have the necessary permissions to view and create disconnection orders in the system.
  SAP Notes: Check for any SAP Notes related to error EK364, as they may provide additional insights or patches that could resolve the issue.
  Training and Documentation: Consider reviewing training materials or documentation related to the management of disconnection orders in your organization to ensure compliance with business processes.
  
  By following these steps, you should be able to identify the cause of the EK364 error and implement a solution to resolve it.