How To Fix EK363 - There are two disconnection orders

EK363 - Overview

• Message type: E = Error

• Message class: EK - IS-U Accounts Receivable and Payable

• Message number: 363

• Message text: There are two disconnection orders

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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EK363 - Details

• The SAP error message EK363, which states "There are two disconnection orders," typically occurs in the context of managing disconnection orders in the SAP system, particularly in modules related to utilities or service management. This error indicates that there are multiple disconnection orders associated with a single service point or customer account, which can lead to conflicts in processing.
  
  Cause:
  
  
  Multiple Disconnection Orders: The primary cause of this error is that there are two or more disconnection orders created for the same service point or customer account. This can happen due to:
  
  Duplicate entries made by users.
  System errors or glitches that create multiple orders.
  Incorrect data entry or processing logic.
  
  
  
  Data Integrity Issues: There may be issues with data integrity in the database, leading to the system not recognizing that only one disconnection order should be active at a time.
  
  
  
  Solution:
  
  
  Review Disconnection Orders: Check the disconnection orders associated with the service point or customer account. You