How To Fix EK363 - There are two disconnection orders

SAP Error Message - Details

• Message type: E = Error

• Message class: EK - IS-U Accounts Receivable and Payable

• Message number: 363

• Message text: There are two disconnection orders

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message EK363 - There are two disconnection orders ?

  The SAP error message EK363, which states "There are two disconnection orders," typically occurs in the context of managing disconnection orders in the SAP system, particularly in modules related to utilities or service management. This error indicates that there are multiple disconnection orders associated with a single service point or customer account, which can lead to conflicts in processing.
  Cause:
  
  
  Multiple Disconnection Orders: The primary cause of this error is that there are two or more disconnection orders created for the same service point or customer account. This can happen due to:
  
  Duplicate entries made by users.
  System errors or glitches that create multiple orders.
  Incorrect data entry or processing logic.
  
  
  
  Data Integrity Issues: There may be issues with data integrity in the database, leading to the system not recognizing that only one disconnection order should be active at a time.
  
  
  Solution:
  
  
  Review Disconnection Orders: Check the disconnection orders associated with the service point or customer account. You can do this by:
  
  Navigating to the relevant transaction codes (e.g., IW38 for order management).
  Filtering or searching for disconnection orders related to the specific service point.
  
  
  
  Identify and Resolve Duplicates: Once you have identified the disconnection orders:
  
  Determine which order is valid and should remain active.
  Cancel or delete the duplicate disconnection order(s) that are not needed. This can usually be done through the order management transaction.
  
  
  
  Check for System Errors: If you suspect that the issue is due to a system error, consider:
  
  Running a consistency check on the database.
  Consulting with your SAP Basis team to investigate any underlying issues.
  
  
  
  User Training: Ensure that users are trained on the correct procedures for creating and managing disconnection orders to prevent future occurrences of this error.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW32 (Change Order), IW33 (Display Order), and IW38 (Change Order List) for managing orders.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review SAP documentation related to disconnection orders and service management to understand the business processes and system configurations involved.
  
  If the problem persists after following these steps, it may be necessary to escalate the issue to your SAP support team or consult with SAP directly for further assistance.