How To Fix EIP047 - An invoice value cannot be reported for customer returns

SAP Error Message - Details

• Message type: E = Error

• Message class: EIP - Foreign Trade: Messages for Log Printout

• Message number: 047

• Message text: An invoice value cannot be reported for customer returns

What causes this issue?

For customer returns, the partial invoice value may not be declared.
Instead, the corresponding statistical value must be declared. The
system has set the invoice value to zero.

System Response

The system informs you of this situation.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EIP047 - An invoice value cannot be reported for customer returns ?

  The SAP error message EIP047, which states "An invoice value cannot be reported for customer returns," typically occurs in the context of processing customer returns in the SAP system. This error indicates that there is an issue with the way the return is being processed, particularly regarding the invoice value associated with the return.
  Causes:
  
  Incorrect Return Document Type: The return document type may not be set up to allow for invoicing.
  Missing or Incorrect Reference: The return may not have a valid reference to the original invoice or sales order.
  Invoice Already Processed: The invoice for the original sale may have already been processed, and the system does not allow for a new invoice to be created for the return.
  Configuration Issues: There may be configuration settings in the SAP system that prevent the reporting of invoice values for returns.
  Item Category Settings: The item category used in the return may not be configured to allow for invoicing.
  
  Solutions:
  
  Check Document Type: Ensure that the return document type is correctly configured to allow for invoicing. You may need to consult with your SAP configuration team.
  Verify Reference Documents: Make sure that the return is correctly referencing the original invoice or sales order. Check if the original document is still valid and has not been archived or deleted.
  Review Invoice Status: Check the status of the original invoice. If it has already been processed, you may need to follow the appropriate procedures for handling returns.
  Configuration Review: Work with your SAP Basis or configuration team to review the settings related to customer returns and invoicing. This may involve checking the configuration of item categories and return document types.
  Consult SAP Notes: Look for any relevant SAP Notes that may address this specific error. SAP frequently updates its knowledge base with solutions to common issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA01 (Create Sales Order), VA02 (Change Sales Order), and VA03 (Display Sales Order) to manage sales orders and returns.
  SAP Documentation: Refer to SAP Help documentation for detailed information on handling customer returns and the associated configuration settings.
  User Roles and Authorizations: Ensure that the user processing the return has the necessary authorizations to create or modify return documents.
  
  If the issue persists after checking these areas, it may be beneficial to engage with SAP support or your internal IT team for further troubleshooting.