How To Fix EIP021 - The system did not find the conversion factors from unit &2 to &3.

SAP Error Message - Details

• Message type: E = Error

• Message class: EIP - Foreign Trade: Messages for Log Printout

• Message number: 021

• Message text: The system did not find the conversion factors from unit &2 to &3.

What causes this issue?

The system did not find characteristic &V1& because the system could
not convert unit &V2& into unit &V3&.

System Response

The system issues an error message.

How to fix this error?

Error causes could be the following:
The general conversion factors of units &V2& and &V3& have not been
entered in Customizing.
The conversion factor of unit &V2& into unit &V3& for material &V4& is
missing in the material master.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EIP021 - The system did not find the conversion factors from unit &2 to &3. ?

  The SAP error message EIP021 indicates that the system could not find the conversion factors needed to convert a quantity from one unit of measure (UoM) to another. This typically occurs in scenarios where you are trying to perform operations that involve different units of measure, such as in inventory management, sales orders, or production orders.
  Cause:
  
  Missing Conversion Factors: The primary cause of this error is that the conversion factors between the specified units of measure (denoted as &2 and &3 in the error message) have not been defined in the system.
  Incorrect Unit of Measure: The units of measure being used may not be valid or recognized by the system.
  Configuration Issues: There may be issues in the configuration of the units of measure in the SAP system, such as missing entries in the relevant tables.
  
  Solution:
  
  
  Define Conversion Factors:
  
  Go to the transaction code CUNI (Unit of Measure Conversion).
  Check if the conversion factors between the two units of measure are defined. If not, you will need to create a new entry.
  Enter the source unit of measure (UoM) and the target unit of measure, and specify the conversion factor.
  
  
  
  Check Unit of Measure Settings:
  
  Ensure that both units of measure are correctly defined in the system. You can check this in the transaction code CUNI or OMN1 (for defining units of measure).
  Verify that the units of measure are active and correctly configured.
  
  
  
  Review Master Data:
  
  Check the relevant master data (e.g., material master, vendor master) to ensure that the units of measure are correctly assigned and that there are no discrepancies.
  
  
  
  Consult Documentation:
  
  If you are unsure about the correct conversion factors or units of measure, consult the SAP documentation or your organization's SAP support team for guidance.
  
  
  
  Testing:
  
  After making the necessary changes, perform a test to ensure that the error no longer occurs when attempting to convert between the specified units of measure.
  
  
  
  Related Information:
  
  Unit of Measure (UoM): In SAP, units of measure are used to define how quantities are expressed (e.g., pieces, kilograms, liters).
  Conversion Factors: These are numerical values that define how one unit of measure can be converted into another (e.g., 1 kilogram = 1000 grams).
  Transaction Codes:
  
  CUNI: For maintaining unit of measure conversions.
  OMN1: For defining units of measure.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to unit of measure conversions.
  
  By following these steps, you should be able to resolve the EIP021 error and ensure that the necessary conversion factors are in place for your operations.