How To Fix EI564 - Documents not displayed because authorizations missing

SAP Error Message - Details

• Message type: E = Error

• Message class: EI - Foreign Trade: Gen. Output

• Message number: 564

• Message text: Documents not displayed because authorizations missing

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message EI564 - Documents not displayed because authorizations missing ?

  The SAP error message EI564, which states "Documents not displayed because authorizations missing," typically indicates that the user attempting to access certain documents does not have the necessary authorizations or permissions to view them. This can occur in various SAP modules, such as SAP Document Management System (DMS) or SAP ArchiveLink.
  Cause:
  
  Missing Authorizations: The user lacks the required authorization objects to access the documents.
  Role Configuration: The user's assigned roles may not include the necessary permissions for document access.
  Document Status: The document may be in a status that restricts access based on user roles.
  Organizational Level Restrictions: Access may be restricted based on organizational levels (e.g., company code, plant).
  Document Type Restrictions: Certain document types may have specific access controls.
  
  Solution:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after encountering the error to see which authorization checks failed.
  Review the authorization objects related to document access, such as S_DOKU_DIS for document display.
  
  
  
  Role Assignment:
  
  Ensure that the user has the appropriate roles assigned that include the necessary authorizations for document access.
  If roles need to be modified, work with your SAP security team to update the roles accordingly.
  
  
  
  Authorization Object Review:
  
  Check the relevant authorization objects (e.g., S_DOKU_DIS, S_DOKU_CHA, etc.) to ensure that the user has the necessary permissions.
  If needed, create or modify roles to include the required authorizations.
  
  
  
  Document Status and Type:
  
  Verify the status of the document and ensure it is not restricted for the user.
  Check if there are any specific restrictions based on document types that may apply.
  
  
  
  Consult with SAP Security Team:
  
  If you are not able to resolve the issue, consult with your SAP security or basis team to investigate further and make necessary adjustments.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SU53: Display authorization check.
  PFCG: Role maintenance.
  SU01: User maintenance.
  
  
  
  Documentation: Refer to SAP Help documentation for detailed information on authorization objects and role management.
  
  
  Testing: After making changes, test the access again to ensure that the user can now view the documents without encountering the error.
  
  
  By following these steps, you should be able to identify and resolve the authorization issues related to the EI564 error message in SAP.