How To Fix EHPRC_RCS_UEC017 - Cannot get the product information of the business partner

SAP Error Message - Details

• Message type: E = Error

• Message class: EHPRC_RCS_UEC - Messages for Use Collection

• Message number: 017

• Message text: Cannot get the product information of the business partner

What causes this issue?

You want to get the product information of the business partner.
However, there is no customer or supplier number provided and present.
ID of the business partner: &V1&
Material number: &V2&

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EHPRC_RCS_UEC017 - Cannot get the product information of the business partner ?

  The SAP error message EHPRC_RCS_UEC017 indicates that the system is unable to retrieve product information related to a business partner. This error typically arises in the context of SAP Environment, Health, and Safety (EHS) or Product Compliance modules, where product data is linked to business partner information.
  Causes:
  
  Missing Data: The business partner may not have the necessary product information assigned to it in the system.
  Configuration Issues: There may be configuration issues in the system that prevent the retrieval of product information.
  Authorization Issues: The user may not have the necessary authorizations to access the product information for the specified business partner.
  Data Consistency: There could be inconsistencies or errors in the master data related to the business partner or product.
  Technical Issues: There may be underlying technical issues, such as database connectivity problems or system performance issues.
  
  Solutions:
  
  Check Business Partner Data: Verify that the business partner has the required product information assigned. You can do this by navigating to the business partner master data and checking the relevant tabs for product assignments.
  Review Configuration: Ensure that the configuration settings for product information retrieval are correctly set up in the system. This may involve checking the relevant customizing settings in the SAP EHS module.
  Authorization Check: Confirm that the user encountering the error has the necessary authorizations to access the product information. This may involve checking user roles and authorizations in the SAP system.
  Data Consistency Check: Run consistency checks on the master data to identify and resolve any inconsistencies. This may involve using transaction codes like BP (Business Partner) or EHS related transactions.
  Technical Support: If the issue persists, consider reaching out to your SAP Basis team or technical support for assistance. They can help diagnose any underlying technical issues that may be affecting data retrieval.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP for Business Partner maintenance, EHS for Environment, Health, and Safety-related transactions, and SE11 for data dictionary checks.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to the EHS module and business partner management for best practices and configuration guidelines.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.