How To Fix EHPRC_RCS_UEC016 - Cannot get the product information of the business partner

SAP Error Message - Details

• Message type: E = Error

• Message class: EHPRC_RCS_UEC - Messages for Use Collection

• Message number: 016

• Message text: Cannot get the product information of the business partner

What causes this issue?

You want to get the product information of the business partner.
However, the material number was not found.
ID of the business partner: &V1&
Material number: &V2&

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EHPRC_RCS_UEC016 - Cannot get the product information of the business partner ?

  The SAP error message EHPRC_RCS_UEC016 indicates that the system is unable to retrieve product information related to a business partner. This error typically arises in the context of SAP's Environment, Health, and Safety (EHS) module, particularly when dealing with product compliance and regulatory data.
  Possible Causes:
  
  Missing or Incomplete Data: The business partner may not have the necessary product information assigned to them in the system.
  Configuration Issues: There may be configuration problems in the EHS module or related components that prevent the system from accessing the required data.
  Authorization Issues: The user may not have the necessary permissions to access the product information for the specified business partner.
  Data Consistency Issues: There could be inconsistencies in the master data or transactional data related to the business partner or product.
  System Errors: There may be temporary system issues or bugs that are causing the error.
  
  Solutions:
  
  Check Business Partner Data: Verify that the business partner has the correct product information assigned. This can be done by navigating to the business partner master data and checking the relevant tabs for product assignments.
  Review Configuration Settings: Ensure that the EHS module is properly configured. Check the settings related to product information retrieval and business partner assignments.
  User Authorizations: Confirm that the user encountering the error has the necessary authorizations to access the product information. This may involve checking roles and permissions in the SAP system.
  Data Consistency Check: Run consistency checks on the master data to identify any discrepancies or missing information. This may involve using transaction codes like BP (Business Partner) or EHS related transactions.
  System Logs and Traces: Check system logs (using transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  Consult SAP Notes: Look for relevant SAP Notes or Knowledge Base Articles (KBAs) that may address this specific error. SAP frequently updates its documentation and provides fixes for known issues.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP for Business Partner management, EHS for Environment, Health, and Safety, and SLG1 for viewing application logs.
  Documentation: Review SAP documentation related to the EHS module for best practices on managing business partners and product information.
  Training: Consider training sessions or workshops on SAP EHS to better understand the module and its functionalities.
  
  By following these steps, you should be able to diagnose and resolve the error EHPRC_RCS_UEC016 effectively.