How To Fix EHPRC_RCS_UEC002 - Cannot create the PDF; problem while calling the ADS

SAP Error Message - Details

• Message type: E = Error

• Message class: EHPRC_RCS_UEC - Messages for Use Collection

• Message number: 002

• Message text: Cannot create the PDF; problem while calling the ADS

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

&SYSTEM_REPONSE&

How to fix this error?

Procedure for System Administrators

To check if PDF generation is configured correctly, start the program
FP_TEST_00 in transaction SE38.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EHPRC_RCS_UEC002 - Cannot create the PDF; problem while calling the ADS ?

  The SAP error message EHPRC_RCS_UEC002 indicates that there is a problem with the Adobe Document Services (ADS) when trying to create a PDF document. This error can occur in various scenarios, such as when generating reports or documents that require PDF output.
  Causes:
  
  ADS Configuration Issues: The Adobe Document Services may not be properly configured in your SAP system.
  Network Issues: There may be network connectivity problems between the SAP application server and the ADS server.
  Service Availability: The ADS service may not be running or may have crashed.
  Authorization Issues: The user may not have the necessary authorizations to access the ADS.
  Resource Limitations: The ADS server may be running out of resources (e.g., memory, CPU).
  Incorrect URL: The URL configured for the ADS in the SAP system may be incorrect.
  
  Solutions:
  
  
  Check ADS Configuration:
  
  Ensure that the ADS is correctly configured in the SAP system. You can check the configuration in transaction SICF (Internet Communication Framework) and ensure that the ADS service is activated.
  
  
  
  Verify ADS Service Status:
  
  Check if the ADS service is running. You can do this by accessing the ADS server directly or checking the service status in the server management console.
  
  
  
  Network Connectivity:
  
  Test the network connection between the SAP application server and the ADS server. You can use tools like ping or telnet to check connectivity.
  
  
  
  Review Authorization:
  
  Ensure that the user executing the report has the necessary authorizations to access the ADS.
  
  
  
  Check Logs:
  
  Review the logs on both the SAP system and the ADS server for any error messages that could provide more context about the issue.
  
  
  
  Resource Monitoring:
  
  Monitor the resource usage on the ADS server to ensure it is not overloaded. If necessary, allocate more resources or restart the service.
  
  
  
  Correct URL Configuration:
  
  Verify the URL for the ADS in the SAP system. You can check this in transaction SPAD (Spool Administration) under the "Output Devices" section.
  
  
  
  Test PDF Generation:
  
  Try generating a simple PDF document to see if the issue persists. This can help isolate whether the problem is with a specific document or a general issue with the ADS.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error. SAP Notes often provide patches or additional troubleshooting steps.
  Documentation: Refer to the official SAP documentation for Adobe Document Services for detailed configuration and troubleshooting steps.
  Community Forums: Consider checking SAP Community forums or other online resources for similar issues and solutions shared by other users.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis team or contact SAP support for further assistance.