How To Fix EHPRC_CPM_TASK307 - Default partner role not maintained for e-mail configuration &1

SAP Error Message - Details

• Message type: E = Error

• Message class: EHPRC_CPM_TASK - Messages for Tracker

• Message number: 307

• Message text: Default partner role not maintained for e-mail configuration &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message EHPRC_CPM_TASK307 - Default partner role not maintained for e-mail configuration &1 ?

  The SAP error message EHPRC_CPM_TASK307 indicates that there is a configuration issue related to the default partner role for email notifications in the SAP system. This error typically arises when the system is unable to find a valid partner role for sending emails, which can hinder communication processes within the system.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Missing Partner Role: The default partner role for email communication is not maintained in the system.
  Incorrect Configuration: The configuration settings for the email notifications may not be set up correctly.
  Missing or Incorrect Email Address: The partner (user or organization) associated with the task does not have a valid email address configured.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Partner Role Configuration:
  
  Go to the transaction code BP (Business Partner) or SPRO (SAP Reference IMG).
  Navigate to the relevant section for maintaining partner roles.
  Ensure that the default partner role for email communication is defined and correctly assigned.
  
  
  
  Maintain Email Address:
  
  Ensure that the business partner (user or organization) has a valid email address maintained in their master data.
  You can check this in the Business Partner transaction (BP) or in the user master data (SU01).
  
  
  
  Check Email Configuration:
  
  Verify the email configuration settings in the system. This can be done through transaction SCOT (SAPconnect Administration).
  Ensure that the SMTP settings are correctly configured and that the email server is reachable.
  
  
  
  Assign Default Partner Role:
  
  If necessary, assign a default partner role for the relevant business process. This can often be done in the customizing settings for the specific application area you are working with.
  
  
  
  Testing:
  
  After making the necessary changes, test the email functionality to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  BP: Business Partner
  SU01: User Maintenance
  SCOT: SAPconnect Administration
  SPRO: SAP Reference IMG
  
  
  
  Documentation: Refer to SAP Help documentation for detailed instructions on configuring email notifications and partner roles.
  
  
  Support: If the issue persists after following the above steps, consider reaching out to your SAP Basis or functional team for further assistance, or consult SAP support for more specific guidance.
  
  
  By following these steps, you should be able to resolve the EHPRC_CPM_TASK307 error and ensure that email notifications are properly configured in your SAP system.