How To Fix EHPRC_CPM_TASK309 - E-mail group &1 does not exist; enter a valid ID

SAP Error Message - Details

• Message type: E = Error

• Message class: EHPRC_CPM_TASK - Messages for Tracker

• Message number: 309

• Message text: E-mail group &1 does not exist; enter a valid ID

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EHPRC_CPM_TASK309 - E-mail group &1 does not exist; enter a valid ID ?

  The SAP error message EHPRC_CPM_TASK309 indicates that there is an issue with an email group that is being referenced in a process or task within the SAP system. Specifically, the message states that the email group identified by the placeholder &1 does not exist, and the user is prompted to enter a valid ID.
  Cause:
  
  Non-Existent Email Group: The email group ID being referenced does not exist in the system. This could be due to a typo, or the group may not have been created yet.
  Incorrect Configuration: The configuration settings for the email notifications may be incorrect, leading to the system looking for a group that is not defined.
  Authorization Issues: The user may not have the necessary permissions to view or access the email group, leading to the perception that it does not exist.
  
  Solution:
  
  
  Verify Email Group ID:
  
  Check the email group ID that is being referenced in the error message. Ensure that it is correctly entered and does not contain any typographical errors.
  
  
  
  Create the Email Group:
  
  If the email group does not exist, you may need to create it. This can typically be done in the SAP system by navigating to the relevant configuration area (e.g., transaction code SO23 for managing email groups).
  
  
  
  Check Configuration:
  
  Review the configuration settings related to email notifications and ensure that the email group is properly defined and linked to the relevant processes or tasks.
  
  
  
  User Authorizations:
  
  Ensure that the user encountering the error has the necessary authorizations to access the email group. This may involve checking user roles and permissions in the SAP system.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific instructions on managing email groups and notifications within your version of SAP.
  
  
  
  Contact Support:
  
  If the issue persists after verifying the above steps, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SO23 (for email groups) and SU01 (for user management) to manage email groups and user authorizations.
  SAP Notes: Search for SAP Notes related to EHPRC_CPM_TASK309 for any patches or updates that may address this issue.
  Documentation: Review SAP Help Portal for detailed documentation on email notifications and group management.
  
  By following these steps, you should be able to resolve the error and ensure that the email group is correctly configured in your SAP system.