How To Fix EHPRC_CPM_TASK264 - No e-mail assignment for mail category/type/partner role (&1/&2/&3) found

SAP Error Message - Details

• Message type: E = Error

• Message class: EHPRC_CPM_TASK - Messages for Tracker

• Message number: 264

• Message text: No e-mail assignment for mail category/type/partner role (&1/&2/&3) found

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

INCLUDE NA_SYSADMIN1 OBJECT DOKU ID TX

Procedure for System Administrators

In the Customizing activities <LS>Specify Campaign and E-Mail
Configuration</> and <LS>Specify Task Categories and Tasks</>, ensure
that the settings are correct. Check the definition of e-mail categories
and types and ensure that you have assigned an e-mail definition to the
requested combination of e-mail category, type and partner role.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EHPRC_CPM_TASK264 - No e-mail assignment for mail category/type/partner role (&1/&2/&3) found ?

  The SAP error message EHPRC_CPM_TASK264 indicates that there is no email assignment for the specified mail category, type, and partner role. This typically occurs in the context of SAP's Enterprise Asset Management (EAM) or Project Management modules, where notifications or communications are expected to be sent via email.
  Cause:
  The error can arise due to several reasons:
  
  Missing Configuration: The email assignment for the specified mail category/type/partner role has not been configured in the system.
  Incorrect Partner Role: The partner role specified in the task may not be correctly set up or may not exist in the system.
  Inactive or Incorrect Email Address: The email address associated with the partner role may be inactive or incorrectly entered.
  Authorization Issues: The user may not have the necessary authorizations to send emails for the specified category/type.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Email Configuration:
  
  Go to the transaction code SPRO (SAP Project Reference Object) and navigate to the relevant configuration settings for email notifications.
  Ensure that the email assignment for the specified mail category, type, and partner role is correctly configured.
  
  
  
  Verify Partner Role:
  
  Check the partner role in the relevant master data (e.g., business partner, vendor, customer) to ensure it is correctly set up and linked to the appropriate email address.
  
  
  
  Update Email Address:
  
  Ensure that the email address associated with the partner role is valid and active. You can check this in the business partner or user master data.
  
  
  
  Test Email Sending:
  
  Use transaction SOST to check the status of sent emails and see if there are any errors related to email sending.
  You can also perform a test by manually sending an email to verify that the email configuration is working.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to send emails. This may involve checking roles and authorizations in transaction PFCG.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific details on configuring email notifications for your version of SAP.
  
  
  
  Related Information:
  
  Transaction Codes: SPRO (Configuration), SOST (Send Requests), PFCG (Role Maintenance).
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Community forums for further assistance.
  
  By following these steps, you should be able to identify and resolve the cause of the EHPRC_CPM_TASK264 error message.